Dementia Adviser in Hull, North East

At Alzheimers Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Hull working 35 hours per week, on a fixed term contract until 31st March 2027, working 8am - 4pm.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes. Our Hospital Dementia Adviser provides vital support to people living with dementia during their hospital stay. You will work directly with individuals who have a dementia diagnosis and their families, helping them understand their situation, navigate hospital processes, and plan a safe and confident discharge home with the right support in place.

This is a hospital-based role that involves regular walking between wards and departments. You will work closely with the wider Local Services Team to ensure that people are smoothly connected to ongoing support in the community once they leave the hospital. Although there is no direct personal or clinical care involved, this role is all about offering high-quality advice, guidance, and emotional support. You will collaborate with hospital staff, volunteers, and external partners to ensure that people affected by dementia receive the right information and feel supported throughout their journey.

We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork. You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you

• We are looking for someone compassionate, organised, and confident working in a busy hospital environment.
• Have an understanding of dementia and the needs of people living with dementia (experience with other health conditions or support needs will also be considered).
• Be comfortable moving around hospital sites at Hull Royal Information and Castle Hill Hospitals and engaging with people in a fast-paced setting.
• Be comfortable providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people-focused roles.
• You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
• Be able to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
• Confidence using IT systems to maintain accurate and confidential records.
• A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
• Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

• Help people maintain independence, improve wellbeing, and feel more in control of their care.
• Support individuals and families as they navigate their hospital admission and prepare for discharge.
• Deliver Dementia Friends sessions and work alongside colleagues and volunteers to provide compassionate support.
• Build supportive, trusting relationships with people living with dementia and their carers, recognising and respecting individual needs and circumstances.
• Host drop-in sessions, run information stalls, and attend events within the hospital.
• Provide personalised information, advice and emotional support that reflects each person's culture, background, values and preferences.
• Deliver support through home visits, telephone contact and partnership working with other professionals.
• Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
• Manage a defined caseload, maintaining accurate, respectful and confidential records.
• Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
• Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
• Facilitate and deliver regular peer support groups creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via MS Teams on 5th May.