Dementia Adviser

About The Role
At Alzheimers Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in London Borough of Hillingdon working 35 hours per week.
You will work closely with people living with dementia and those who care about them, providing ongoing support.You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with professionals to make sure the right support is in place. We operate a triage system for new referrals, and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keep clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.
About you
You will have:

• An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
• Experience providing information, guidance, advice or emotional support – this could be from health, social care, community, voluntary, customer service or other people focused roles.
• You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
• The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
• Confidence using IT systems to maintain accurate and confidential records.
• A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
• The ability to travel independently within the area.
• The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.

Please dont be put off from applying if you dont meet every single requirement listed. We recognise the value of transferable skills and lived experience, and were keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
Key Responsibilities:

• Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
• Act as key link between the memory clinic and Carers Trust Hillingdon.
• Be able to work independently within another organisations setting.
• Provide personalised information, advice and emotional support that reflects each persons culture, background, values and preferences.
• Deliver support through home visits, telephone or on-line contact and partnership working with professionals.
• Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
• Manage a defined caseload, maintaining accurate, respectful and confidential records.
• Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
• Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
• Facilitate and deliver regular peer support groups across Luton, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place face to face at Carers Trust Hillingdon 126 High St, Uxbridge UB8 1JT on Wednesday 15th April.

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