Supporter Selections & Automation Executive in Dartford

Could you help us to understand our supporters better and build and maintain supporter journeys that provide an excellent experience? Are you able to manage tasks and prioritise effectively to deliver projects or pieces of work within a set deadline?

We are recruiting for a Supporter Selections & Automation Executive to join on a full-time basis, working 35 hours per week. This is a home-based role on a permanent contract.

As Supporter Selections & Automations Executive you will work alongside two Supporter Selections Analysts to deliver targeted automations for our supporter communications. You will work closely with our Supporter Selections Manager and Journeys Manager to plan, build and maintain supporter journeys that provide an excellent supporter experience to retain and grow our audiences.

You will play a crucial role in deepening stakeholders' understanding of our supporters. You will draw on campaign results, data models and other sources of insight to enable colleagues to test hypotheses and innovate in order to drive satisfaction, loyalty, and sustainable growth across Alzheimer's Society's audiences.

In this role, you will be an active and valued member of the Omnichannel Team, supporting with the delivery of scheduled and ad hoc selections to enable delivery of the communications plan, whilst being part of the drive to put the supporter at the heart of everything we do.

Interviews for this role have been provisionally scheduled to take place via MS Teams on Thursday 19th and Friday 20th March.

About you: Joining us, you will have experience of using good task management and prioritisation skills to deliver projects or pieces of work within a set deadline. You will have an understanding of customer journeys and automation, with experience of planning and building customer stewardship journeys and automations using Apteco Faststats, Apteco PeopleStage or similar systems.

Crucially, you will be skilled in using Excel to manipulate, manage and analyse data, in addition to experience using large contact management databases and database selections. You will also be able to work in collaboration with others across the organisation, at all levels, to support decision-making for data selections.

What you will focus on:

• Leading on the delivery of automated communications through Apteco Faststats and PeopleStage, working closely with our agency partners and internal stakeholders.
• Collaborating with the Journeys Manager on planning and documenting supporter journeys to ensure visibility of the supporter experience.
• Working with the Campaign Reporting & Optimisation Manager on rolling reviews of existing journeys to continually improve the automation & experience.
• Supporting the Selections Team to deliver planned and ad hoc targeted data selections for direct mail, telephone, email, SMS, and social media channels using Apteco FastStats.
• Using insight, data and model scores to improve and enhance audiences and personalisation across selections and automations.
• Working alongside our Apteco partner to highlight process improvements to continuously refine and strengthen our processes for selections & automations.

About Alzheimer's Society - who are we and what’s our mission? Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we are the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be. Together with our supporters, we are working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging: We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

Our hiring process: We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we are happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours notice). Some roles may require a DBS check as part of our safer recruitment commitment.

Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.

Giving back to you: At Alzheimer's Society, we value our people and take a total reward approach to pay and benefits. You will enjoy a generous double-matched pension scheme, 27 days annual leave (plus bank holidays and wellbeing days), and access to a free HealthShield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.