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- Tasks: Join the Supporter Selections Team to enhance supporter experiences and drive communications.
- Company: Alzheimer’s Society is a leading charity dedicated to supporting those affected by dementia.
- Benefits: Enjoy a fixed-term contract with opportunities for professional growth and collaboration.
- Why this job: Make a real impact while working in a supportive, innovative environment focused on continuous improvement.
- Qualifications: Experience in data segmentation, strong Excel skills, and excellent communication abilities are essential.
- Other info: This role offers a chance to work with cutting-edge tools like Faststats and PeopleStage.
The predicted salary is between 36000 - 60000 £ per year.
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Closing Date: 17th August 2025
Interview Date: 27th & 28th August 2025
Contract: This is a fixed-term contract until the 1st May 2026
About the opportunity
This is a wonderful opportunity for a selection expert to join the Supporter Selections Team at Alzheimer’s Society in what is a really exciting time for both the charity and the team. You will be joining the team as we further develop our selections by using insight, both in and post-campaign, plus develop highly relevant and individualised supporter experiences to drive our communications and improve supporter journeys. The successful candidate will play an integral role in helping us achieve this alongside exploring new and improved ways of delivering our selections and supporter journeys, plus enhancing our processes through improvements to our systems.
As a Customer Selections Analyst, you will be responsible for working with teams from across Income & Engagement to ensure the successful delivery of accurate and targeted selections to support warm marketing activity and stewardship, plus the design and production of multi-stage supporter journeys through the use of PeopleStage, our campaign planning and management tool. Your proficiency in managing and prioritising tasks will be invaluable in delivering selections on our agreed Communications Plan, and you will be pivotal in enabling our organisation to communicate with the right supporters, through the right channel, at the right time, in the right way, through the systems and tools available to you.
As a trusted expert and a critical friend to Income & Engagement colleagues and stakeholders, you will play a crucial role in deepening understanding of Alzheimer’s Society’s supporters, particularly concerning their next best action. Through using accessible campaign results, data models and other sources of insight, you will enable colleagues to test hypotheses and pivot campaign comms to drive satisfaction, loyalty, and sustainable growth across Alzheimer’s Society’s audiences.
Your strong background in using query-based systems and campaign planning and management tools, alongside having meticulous attention to detail and thriving in high-pressure environments will make you ideal for this exciting role at Alzheimer’s Society.
You will:
- Use our data selections software, Faststats, to produce insightful data selections for our Income & Engagement teams to use to engage with our warm supporters.
- Support colleagues to test hypotheses and continuously innovate.
- Foster data curiosity and collaboration.
- Play a crucial role in deepening and developing an understanding of Alzheimer’s Society’s supporters.
- Drive loyalty and sustainable growth across Alzheimer’s Society’s audiences.
About you
Your passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation amongst our amazing fundraisers, driven by wanting to provide an exceptional experience for Alzheimer’s Society supporters. You will:
- Possess extensive experience in data segmentation and data selection.
- Feel at home using Excel to manipulate and manage data sets.
- Be an exceptional communicator, caring passionately about sharing ideas and working collaboratively.
- Be adaptable to changing circumstances with a positive and can-do attitude.
- Be a real team player, passionate about delivering excellent work.
- Know that we’re better together; being open and combining strengths to achieve more.
- Compassionate and honest whilst being comfortable giving and receiving radical candour.
- Continually improve and look to develop standards and performance.
- Be a successful and proven self-motivator.
What you’ll focus on:
- Delivering targeted data selections for warm marketing activities for direct mail, telephone, email, SMS, and social media channels.
- Collaborating with teams across Income & Engagement to deliver stewardship requirements and automations through the most appropriate and effective tool, exploring the use of PeopleStage and DotDigital to optimise engagement with existing supporters.
- Working collaboratively with the Supporter Insight Analysts to gain insight into audiences, and the Campaign Reporting and Optimisation Manager to gain an understanding of the impact of previous communications to enable more effective and insight-driven selections.
- Working alongside our Apteco partner to highlight process improvements to continuously refine and strengthen our selection process and provide the best possible stewardship solution.
- Implementing quality control processes to ensure that relevant suppressions and selection rules are followed, with responsibility for the accuracy of their data selections.
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Customer Selections Analyst employer: Alzheimers Society
Contact Detail:
Alzheimers Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Selections Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Faststats and PeopleStage. Having hands-on experience or even a basic understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Showcase your data segmentation skills by preparing examples of how you've successfully used data to drive marketing strategies in the past. Be ready to discuss specific campaigns and their outcomes.
✨Tip Number 3
Demonstrate your collaborative spirit by thinking of ways you can work with other teams to enhance supporter experiences. Prepare to share ideas on how to improve communication and engagement based on your previous experiences.
✨Tip Number 4
Research Alzheimer’s Society and understand their mission and values. Being able to articulate how your personal values align with theirs will show your genuine interest in the role and the organisation.
We think you need these skills to ace Customer Selections Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Selections Analyst position. Tailor your application to highlight how your skills and experiences align with the specific tasks mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with data segmentation, query-based systems, and campaign planning tools. Provide specific examples of how you've successfully managed data selections or improved processes in previous roles.
Showcase Communication Skills: As an exceptional communicator is a key requirement for this role, ensure your application reflects your ability to share ideas and collaborate effectively. Use clear and concise language, and consider including examples of successful teamwork or stakeholder engagement.
Demonstrate Adaptability: The job description mentions the need for adaptability and a positive attitude. In your application, provide examples of how you've successfully navigated changing circumstances or challenges in past roles, showcasing your resilience and problem-solving skills.
How to prepare for a job interview at Alzheimers Society
✨Know Your Data Tools
Familiarise yourself with the data selection software mentioned in the job description, particularly Faststats and Excel. Be prepared to discuss your experience using these tools and how you've leveraged them in past roles to drive effective marketing strategies.
✨Showcase Your Communication Skills
As an exceptional communicator, you’ll need to demonstrate your ability to share ideas and collaborate effectively. Prepare examples of how you've worked with teams to achieve common goals, especially in high-pressure environments.
✨Emphasise Adaptability
The role requires a positive and can-do attitude, especially when faced with changing circumstances. Think of instances where you've successfully adapted to new challenges or changes in project direction, and be ready to share those stories.
✨Highlight Your Passion for Continuous Improvement
Your enthusiasm for learning and improving processes is key. Be prepared to discuss how you've fostered curiosity and experimentation in previous roles, and how that aligns with the mission of Alzheimer’s Society.