Local Services Manager in Crawley

Are you ready to take the next step into a senior leadership role and shape the future of dementia services across West Sussex? We are looking for a Local Services Manager to join our team on a permanent, part-time basis, working 21 hours per week. As this is a community-based role, regular travel across West Sussex will be required. You will be expected to spend one day a week, Tuesday, working from our Horsham Office, to support and manage our volunteers based there.

This is a high-impact leadership opportunity to lead the delivery and ongoing development of our dementia support services across a diverse and largely rural county. You will play a critical role in ensuring people affected by dementia receive high-quality, accessible and person-centred support, while working within a well-established, innovative, grant-funded contract.

As Local Services Manager, you will provide visible, values-driven leadership to your team and partners, driving performance, strengthening relationships, and identifying opportunities to continually improve outcomes. This is a home-based role with regular travel across West Sussex. You will be expected to attend the Horsham office at least once a week and maintain a strong local presence through partnership engagement and team support. Due to the geography of the area, access to a vehicle is essential and mileage claims will be paid from the West Sussex border.

Whilst the role is based within West Sussex, there will be opportunities to work collaboratively across the wider Sussex area, supporting regional service development and working alongside colleagues to strengthen provision to benefit people affected by dementia. You will work closely with fellow Local Services Managers and contribute to the South East Regional Management Team, giving you exposure to wider strategic leadership and development opportunities. This role is particularly suited to candidates who are ready to step into leadership, build on their experience, and broaden their impact.

About you

• Experience in managing or supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
• Experience in leading geographically dispersed, community-based teams and managing contracts, with a focus on quality and safe delivery of a high performing service.
• Confident using IT systems and managing and reviewing information through computerised recording systems.
• Passionate about continually improving services for people affected by dementia and informed by their experiences.
• Committed to our values, with a focus on meeting the needs of the diverse communities of West Sussex, driving forward equity and accessibility in our service.
• Comfortable working independently and collaboratively across a dispersed team.
• Organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
• Able to travel regularly across West Sussex and maintain a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

• Providing strategic leadership of contract delivery, ensuring performance, quality, and compliance.
• Lead, support, and develop a team of Dementia Advisers and volunteers, creating a high-performing, engaged, and inclusive team culture.
• Provide coaching, guidance, and performance management to enable individuals and the wider team to succeed.
• Collaborating with fellow Local Services Managers to provide cohesive leadership across the region to ensure seamless delivery.
• Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service.
• Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.

Interviews for this role have been provisionally scheduled to take place over Teams w.c. 27th July 2026.

About Alzheimer’s Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer’s Society.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you’re considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours’ notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people’s lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer’s Society.