Business Support Printing Officer in Birmingham

This is an exciting opportunity to join our friendly, supportive Business Support Team and play a central part in delivering high quality printing and posting services that make a real difference to people affected by dementia.

As a Business Support Print Officer, you will help run a busy and reliable Print Room that supports colleagues across the Dementia Support and Partnerships Directorate and beyond. You will produce a wide range of printed materials that meet our brand guidelines and reflect the professionalism and compassion that Alzheimer's Society stands for. Your work will help ensure that people living with dementia, their families and carers receive clear, timely and accessible information from the services they rely on. You will also support the success of Alzheimer's Society events and groups by providing the materials needed to promote, inform and guide participants.

The role also occasionally includes digitising paper records so that important information is stored securely and can be accessed appropriately. You will work carefully and in line with our information governance and data protection requirements. This is a role with real purpose, contributing directly to earlier diagnosis, better support and improved outcomes for people affected by dementia.

There will also be opportunities each year to come together in person as part of the wider Business Support team to build relationships, share learning and shape our service.

Important: This role requires on-site working from our Alzheimer's Society office in Birmingham (Tricorn House, 51-53 Hagley Rd, Birmingham, B16 8TP). You will need to be able to travel independently to and from this base.

We are pleased to offer this role as a permanent opportunity with a 21-hour weekly contract currently available, offering some flexibility in how your working hours are arranged so the role can fit alongside your personal commitments.

About you

We are looking for someone who:

• Works well as part of a team and knows when to ask for support.
• Can stay calm under pressure and manage their workload confidently.
• Has good IT skills and knowledge and is comfortable with Microsoft 365 applications.
• Has experience of working in a print room, although this is helpful rather than essential because full training and support will be provided.
• Can prioritise work effectively and meet tight deadlines while maintaining excellent attention to detail.
• Most importantly, you are someone who cares about delivering a great service and who wants to use their skills to support people with dementia and those who care for them.

Please do not be discouraged from applying if you do not meet every requirement. We value transferable skills, potential and a willingness to learn.

Key Responsibilities:

• Provide high quality scanning, printing and photocopying services that follow Alzheimer's Society processes and brand guidelines.
• Manage incoming print requests and keep an organised workflow that meets agreed timescales.
• Carry out routine checks and maintenance on Print Room equipment, fixing simple issues where appropriate and escalating others promptly.
• Monitor paper and consumable stock levels and order supplies to maintain continuity of service.
• Support the digitisation and secure handling of documents in line with data protection and information governance requirements.
• Work collaboratively as part of the Business Support Team, helping maintain a smooth and reliable service for colleagues across the organisation.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our commitment to Equity, Diversity, Inclusion & Belonging: We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our hiring process: During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level.

Giving back to you: Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.