Fundraising and Marketing Support Administrator

Fundraising and Marketing Support Administrator

We are recruiting for a Fundraising and Marketing Support Administrator to join our Supporter Experience team based at our offices in Plymouth. This is a full-time role, working 35 hours per week on a permanent contract.

Overview

As Fundraising and Marketing Support Administrator you\’ll be a proactive member of an office-based team that provides excellent support to the Alzheimer\’s Society\’s Fundraising and Marketing teams, enabling them to extend the reach of the organisation and raise vital funds to support those affected by dementia.

Key Responsibilities

• Handling all enquiries by telephone, letter, and email. Ensure that all enquiries, including feedback and complaints, are handled within agreed standards.
• Processing fundraising income (including cheques, direct debits, and gift aid) accurately onto our fundraising database within agreed timescales.
• Creating or amending supporter records on the database in an accurate manner and within agreed standards.
• Working closely with colleagues in the Supporter Experience department to ensure all work enhances the supporter journey.
• Assisting other parts of the Fundraising and Marketing directorate with their administration and fulfilment of campaigns.
• Responsible for your own workload in handling supporter queries/feedback, donation processing, and other administrative tasks.

About Alzheimer\’s Society

Alzheimer\’s Society is the UK\’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground‑breaking research and campaigning to make dementia the priority it should be.

Working Conditions

Interviewing is scheduled in-person on Wednesday 19th and Thursday 20th November. This role involves office-based support and use of Microsoft Office programmes (Word, Excel, Outlook, Teams). You will need to learn new systems and processes and work proactively as part of a team, delivering excellent customer service to supporters.

Qualifications & Skills

• Experience of using Microsoft Office programmes such as Word, Excel, Outlook and Teams.
• Strong organisational, prioritisation and communication skills.
• Ability to manage workload effectively and meet agreed standards.
• Experience dealing with supporter inquiries and complaints is desirable.
• Some roles may require a DBS check as part of our safer recruitment commitment.

Equity, Diversity, Inclusion & Belonging

We strengthen our workforce by encouraging applications from individuals with disabilities, impairment or health condition or those identifying as part of a minority ethnic background, as these groups are under‑represented at Alzheimer\’s Society.

Benefits

• Double‑matched pension scheme.
• 27 days annual leave (plus bank holidays and wellbeing days).
• Free Health Shield Cash Plan.
• 24/7 Employee Assistance Programme (EAP), Thrive mental wellbeing support and virtual GP services.
• Society Plus platform with exclusive discounts, wellbeing resources, and recognition schemes.
• Flexible working, family‑friendly policies and life assurance.
• Free Will‑writing service and long service awards.

How to Apply

Applications are anonymised until the interview stage and we offer adjustments as needed. We may close early if we receive high interest.