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For Companies At a Glance
- Tasks: Support Alzheimer’s Society staff with systems and processes, ensuring compliance and data quality.
- Company: Join the UK’s leading dementia charity, making a real difference in people's lives.
- Benefits: Enjoy flexible working options, recognition, and learning programmes for personal growth.
- Why this job: Be part of a collaborative team dedicated to supporting those affected by dementia.
- Qualifications: Customer service skills, attention to detail, and experience in administration are essential.
- Other info: We encourage applications from under-represented groups to promote diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Closing Date:29thAugust
Interviews: 4th&5thSeptember
Contract: This is a fixed-term contract until 22ndMay 2026.
We are currently recruiting a passionate and hard-working individual to help make a positive difference and provide first-class support to our Alzheimer\’s Society staff. Our Employee Support Assistant is part of our People Operations team and the first point of contact for Alzheimer’s Society employees requiring support with systems and processes that are part of working for the society, from joining to leaving.
We provide advice and guidance on policies and processes, making things easier and clearer for everyone as we deliver our work for people affected by dementia.
This role ensures that we are safeguarding our employees, volunteers, those who engage with our services and the organisation through a strong emphasis on compliance.
Duties and responsibilities:
- Process and monitor Criminal Record Checks for our employees and contractors.
- Process employee changes, following relevant procedures.
- Update and enter information on various systems, ensuring a high level of data quality is maintained.
- Monitor data reports and ensure compliance with key processes.
- Work collaboratively with our wider teams, including our Talent Acquisition, People Partnering, IT, and Payroll.
- Signposting employees and managers to relevant policies and information.
- Comply with data protection regulations.
- Undertake other duties or projects commensurate with the nature and grade of this post as required.
About you:
- Be able to always deliver first-class customer service, understanding that Alzheimer’s Society employees are the customers of our team.
- Have a keen eye for detail with previous experience in an administration role.
- Be comfortable working in a collaborative team, looking to share ideas and ways to improve our processes.
- Be comfortable using Microsoft Office software such as Word and Excel, as well as other bespoke IT packages.
- Understand the sensitive nature of data that we deal with and, as such, adhere to a strict level of confidentiality.
- Be organised and able to structure your workload according to deadline requirements.
- Be comfortable working within a culture of inclusion and collaboration.
About Alzheimer\’s Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer\’s Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer\’s Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.Please also contact Alzheimer’s Society Talent Acquisition Team via careers@alzheimers.org.uk for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you\’re considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours\’ notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people\’s lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer\’s Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
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Employee Support Assistant employer: Alzheimer's Society
Contact Detail:
Alzheimer's Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Support Assistant
✨Tip Number 1
Familiarise yourself with the policies and processes of Alzheimer’s Society. Understanding their approach to employee support will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since the role focuses on providing first-class support, sharing specific examples of how you've successfully assisted others can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Alzheimer’s Society. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your responses during interviews.
✨Tip Number 4
Prepare questions that reflect your understanding of the sensitive nature of the data handled in this role. Asking thoughtful questions about compliance and data protection will show your commitment to safeguarding employees and the organisation.
We think you need these skills to ace Employee Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Employee Support Assistant position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Provide examples of how you've successfully managed data, maintained confidentiality, and worked collaboratively in a team.
Highlight Your Skills: Make sure to mention your proficiency in Microsoft Office, particularly Word and Excel, as well as any other relevant IT skills. Detail your attention to detail and organisational abilities, as these are crucial for the role.
Personal Touch: Avoid using AI tools for your application. Instead, write in your own voice to convey your unique perspective and passion for the role. This personal touch will help you stand out to the hiring team.
How to prepare for a job interview at Alzheimer's Society
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Employee Support Assistant. Be prepared to discuss how your skills and experiences align with these duties, especially in areas like compliance and data management.
✨Showcase Your Customer Service Skills
Since this role involves providing first-class support to employees, be ready to share examples of how you've delivered excellent customer service in previous roles. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Attention to Detail
Given the importance of data quality and compliance in this position, prepare to discuss specific instances where your keen eye for detail has made a difference. This could include experiences in administration or data handling.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Be prepared to talk about your experience in collaborative environments and how you contribute to team success. Mention any ideas you have for improving processes based on your past experiences.
