Fundraising Operations Executive

Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office). This is a permanent part-time vacancy. The Supporter Operations team at Alzheimer’s Research UK is a key point of contact for supporters and members of the public and ensures high operational standards and compliance to promote a first-class supporter experience.

As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required. This role is offered on a part-time basis of 17.5 hours per week.

Main duties:

• Ensure accurate coding of online fundraising pages.
• Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with the Finance team where required.
• Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled.
• Ensure ‘in aid of’ and gift acceptance policies are adhered to.
• Adhere to formal guidelines and best practice in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act.
• Undertake administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving documents.
• Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensure Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken.

What we are looking for:

• Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
• Experience of customer care or fundraising in the charity sector.
• Experience of handling queries and complaints in an administrative role.
• Excellent written and spoken communication skills.
• Good level of skills in CRM/database management.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and ability to prioritise workload.
• Ability to remain calm under pressure.
• Confident and engaging telephone manner.

The closing date for applications is the 7th June 2026, with interviews being arranged once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

The Charity Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. Alzheimer's Research UK is a registered charity, numbers 1077089 and SC042474.