Health Information Officer in Cambridge

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail? The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to take part in studies and support the NHS service Join Dementia Research.

We are looking for a confident, friendly and proactive person to join us as a Health Information Officer. Alongside other officers provide day-to-day operation of the Dementia Research Infoline, answering questions from the public about dementia, dementia research and about opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research, support in the delivery of outreach projects to underserved audiences and help with the updating and production of the charity’s dementia health information resources.

• Day-to-day delivery of the Dementia Research Infoline by responding to public enquiries and providing accurate, responsible and helpful information to the public.
• Acting as the first point of contact for Dementia Research Infoline callers, providing information over the phone about dementia and dementia research, as well as signposting to other organisations. Note – the Infoline does not provide counselling or medical advice.
• Responding to Dementia Research Infoline enquiries by letter, social media and email.
• Registering people to Join Dementia Research, via the telephone and via paper registration form. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.
• Supporting existing volunteers on Join Dementia Research, with tech issues, keeping their data up to date, and discussing opportunities to take part in research.
• Average enquiry volumes are around 5-10 per day per officer, and can be up to 30 minutes long.
• Maintaining an up-to-date and evidence-based library of responses to common health and research enquiries relating to dementia.
• Promoting to the public the importance of participation in research and acting as an entry-point for the UK research register, Join Dementia Research and other ways to take part in research.
• Discussing with the public, through the Dementia Research Infoline, the different ways people can get involved in research and the types of studies looking for volunteers.
• Managing the confidential handling of personal data.
• Finding ways to promote taking part in research to internal and external audiences, with a focus on reaching underserved audiences.

• Writing and updating evidence-based health information materials in line with inhouse standards and processes, including engaging and accessible materials in print, web and other formats.
• Liaising with expert and lay user reviewer volunteers.

• Assisting in the dissemination of information and resources to underserved communities.
• Looking for opportunities to raise awareness in hard to reach audiences.
• Embedding inclusive practices throughout the work delivered by the Information Services team.

• Making contributions to articles on Alzheimer’s Research UK website.
• Contributing to staff Q&A sessions.
• Attending conferences and supporting wider work of The Information and Involvement department.
• Speaking at events and representing the charity in the community, as appropriate.
• Undertaking any other relevant duties and projects delegated by the Information Services Manager in line with the responsibilities of the post.

• Science graduate or equivalent level of education (biomedical or biological subject).
• Experience of discussing health or research with the public.
• Experience of writing complex health information in a simple and accessible way.
• Knowledge of dementia.
• Appreciation of the emotional impact of dementia on individuals.
• Resilience for dealing with occasional challenging calls.
• A sensitive and patient phone manner.
• A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.
• Willingness to work flexibly within a small team to ensure core Infoline hours (9am-5pm) are covered.
• Strong written communication skills.
• Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

• As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
• Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.
• Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
• Salary: Circa £32,000 per annum, plus benefits.
• Please download the Vacancy Pack on our website for more information.
• The closing date for applications is the 31st May 2026, with interviews being arranged once shortlisting has been completed.
• We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community.
• Any offer of employment is however subject to you having the right to work in the UK.
• As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality.
• Should you require any adjustments at either the application or interview stage, please contact us via our website.
• Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer’s Research UK is the UK’s leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.