Community Executive (Permanent) in Cambridge

The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.

The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub-team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.

We have 2 roles available.

• Supporter Enquiry Management

• Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.
• Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner.
• Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.
• Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.
• Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.
• Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.

• Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.
• Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.
• Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.
• Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.
• Manage the supporter follow-up process to ensure funds are received promptly and accurately.
• Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.

• Experience of working in a customer facing role.
• Experience of handling queries and complaints.
• Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
• Excellent written and spoken communication skills.
• Confident and engaging telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• A professional and hard-working team player with a positive and collaborative work ethic.
• Outgoing, enthusiastic and able to remain calm under pressure.

• Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
• Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
• Salary: Circa £24,000 per annum, plus benefits.
• Please download the Vacancy Pack on our website for more information.
• The closing date for applications is the 25th May 2026, with interviews being arranged once shortlisting has been completed.
• We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community.
• How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.