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- Tasks: Provide top-notch customer service through various channels to assist citizens.
- Company: Leading recruitment firm in Cardiff with a focus on positive service delivery.
- Benefits: Earn £12.38 per hour, plus extra for weekends and bank holidays.
- Why this job: Join a supportive team and help others navigate digital services confidently.
- Qualifications: Must be based in the UK, have full-time work rights, and an up-to-date DBS.
- Other info: Hybrid role offering flexibility and a chance to make a difference.
The predicted salary is between 12 - 16 £ per hour.
A leading recruitment firm based in Cardiff is seeking enthusiastic Customer Service Representatives. This hybrid role offers a competitive hourly wage of £12.38, with additional pay for weekends and bank holidays. Candidates must be based in the UK, have the right to work full-time, and must possess an up-to-date DBS.
The position involves providing customer-focused assistance through various channels to help citizens utilize digital services confidently. Join the firm to be part of a team that values positive service delivery in Cardiff.
Hybrid Customer Service Rep – Cardiff (Multi-Channel) employer: Alyana UK
Contact Detail:
Alyana UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Rep – Cardiff (Multi-Channel)
✨Tip Number 1
Make sure you know the company inside out! Research their values and mission, especially how they focus on customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about multi-channel customer service, try role-playing different scenarios with friends or family. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team in Cardiff!
We think you need these skills to ace Hybrid Customer Service Rep – Cardiff (Multi-Channel)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making a positive impact in Cardiff.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience you have in customer service and mention your ability to work across different channels. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Alyana UK
✨Know the Company
Before your interview, take some time to research the recruitment firm. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you provided excellent service. Think about challenges you faced and how you resolved them, as this will demonstrate your problem-solving abilities and commitment to positive service delivery.
✨Practice Multi-Channel Communication
As a hybrid Customer Service Rep, you'll be assisting customers through various channels. Brush up on your communication skills for phone, email, and chat interactions. You might even want to role-play with a friend to get comfortable with different scenarios.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
