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- Tasks: Provide exceptional customer service through various channels, including web, Live Chat, and social media.
- Company: Join Alyana, a leading recruitment company with a focus on inclusivity and employee growth.
- Benefits: Competitive pay, hybrid working options, and a supportive work environment.
- Why this job: Make a real difference by helping citizens navigate digital services in Cardiff.
- Qualifications: Must have the right to work in the UK and an up-to-date DBS.
- Other info: Exciting opportunities for career development and a positive team culture.
The predicted salary is between 25 - 30 £ per hour.
Alyana, a leading company in recruitment, is currently seeking dedicated and enthusiastic Customer Service Representatives to join our client's team in Cardiff, UK. This is a full-time/part-time position, offering a competitive salary and excellent benefits package. This is a hybrid position.
If you are based in the UK, have the right to work full time, have an up-to-date DBS with us and do not need sponsorship, this may be suitable for you.
We currently have a number of opportunities to join our client's team at Cardiff. The highly acclaimed team provides a customer-focused response on a range of services through multiple channels of access including web contacts, Live Chat and social media, with a new focus on assisting citizens to confidently utilise a growing suite of digital services available within Cardiff and develop digital capabilities. Complete support and assistance to those with more complex enquiries will still be available over traditional channels, and the team advocates for all citizen needs. The service is currently based at Cardiff with the potential for hybrid working opportunities.
As a minimum, we will need your CV, photo ID, eligibility to work documents, DBS and Criminal conviction declaration.
Pay rate: £12.38/h, Bank Holiday: £24.76/h, overtime and weekend: £18.57, evening: £16.51.
At Alyana, we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development within the company.
If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position. Join our team at Alyana and be a part of our mission to provide the best service to customers in Cardiff, UK.
If you need any assistance, please email info@alyana.co.uk with reference RQ1321255 in the subject field.
Customer Service Representatives Call Centre in Cardiff employer: Alyana UK
Contact Detail:
Alyana UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives Call Centre in Cardiff
✨Tip Number 1
Get to know the company! Research Alyana and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Service Representative. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or follow Alyana on social media. Engaging with their content can give you insights and might even lead to referrals!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Alyana. Don’t forget to include all required documents!
We think you need these skills to ace Customer Service Representatives Call Centre in Cardiff
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that align with the role. Keep it clear and concise, and don’t forget to tailor it to the job description.
Show Your Personality: We want to see the real you! Use your cover letter to showcase your enthusiasm for customer service and why you’re excited about this opportunity. A bit of personality goes a long way in making your application stand out.
Gather Your Documents: Make sure you have all the necessary documents ready to go, like your photo ID and eligibility to work documents. This will save you time and ensure a smooth application process when you apply through our website.
Follow Up: After you’ve submitted your application, don’t be shy! A quick follow-up email can show your eagerness and keep you on our radar. Just remember to reference your application to make it easy for us to find you!
How to prepare for a job interview at Alyana UK
✨Know the Company Inside Out
Before your interview, take some time to research Alyana and their customer service approach. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the typical questions you might face as a Customer Service Representative. Be ready to discuss your experience with handling customer inquiries, resolving conflicts, and using digital tools. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are key. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to demonstrate your ability to adapt your communication style to different audiences, which is crucial in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s mission.
