At a Glance
- Tasks: Lead global operations and manage the UK subsidiary for a cutting-edge airport IoT solutions company.
- Company: Join a global leader in airport technology with over 4,000 employees worldwide.
- Benefits: Attractive compensation package and opportunities for international travel.
- Other info: Dynamic role with strong growth potential in a fast-paced international environment.
- Why this job: Play a key role in transforming airport operations and enhancing passenger experiences.
- Qualifications: 10-15 years in technical operations leadership, preferably in IoT or related sectors.
The predicted salary is between 80000 - 100000 £ per year.
Join a Global Leader in Airport IoT Solutions. As part of a global technology group employing more than 4,000 people worldwide, we design, deploy and support mission‑critical software and IoT solutions dedicated to the airport industry. Our technologies are used by major international airports to optimize operations, improve passenger experience and ensure the highest levels of operational reliability.
Your Mission:
- Reporting to Group Management, you will lead global operational activities while acting as the local representative and leader of our UK entity.
Global Operations & Support Leadership (70%):
- Leading the deployment and commissioning of IoT solutions across more than 150 international airport sites.
- Ensuring the performance, availability and reliability of over 10,000 connected devices in operation worldwide.
- Managing global technical support activities and guaranteeing compliance with contractual Service Level Agreements (SLAs).
- Driving continuous improvement of operational processes and customer service delivery.
- Overseeing international supply chain and logistics operations, including inventory management for hardware and spare parts.
- Coordinating cross‑functional teams to ensure flawless execution of projects and customer commitments.
Country Management – United Kingdom (20%):
- Act as the primary legal and operational representative of the British entity.
- Ensure compliance with local regulations in collaboration with Group support functions (HR, Finance, Legal, HSE).
- Lead and develop the London‑based team.
- Promote a culture of accountability, customer focus and operational excellence.
- Build and maintain strong relationships with airport authorities, strategic partners and key stakeholders across the UK market.
Contract & Procurement Management (10%):
- Oversee service, maintenance and support contract management.
- Negotiate and manage supplier agreements.
- Monitor contractual KPIs and performance commitments.
- Manage procurement relationships with logistics providers, hardware suppliers and subcontractors.
About You:
- 10 to 15 years of experience in technical operations leadership roles.
- Strong exposure to international environments and matrix organizations.
- Proven experience managing operational teams and complex service delivery activities.
- Previous experience within industrial IoT, software, aerospace, transportation, critical infrastructure or related sectors is highly desirable.
- Experience managing a business unit, profit centre or international subsidiary would be a significant advantage.
Technical & Business Skills:
- Strong understanding of IoT and SaaS operational environments.
- Expertise in technical support organizations and large‑scale deployments.
- Solid knowledge of international supply chain and logistics management.
- Strong contractual and commercial acumen, particularly regarding maintenance agreements, SLAs and vendor management.
- Ability to balance strategic leadership with operational execution.
Education:
- Master's degree in Engineering, Business Administration or equivalent.
Personal Qualities:
- Executive presence and credibility with customers, partners and authorities.
- Excellent leadership and people management capabilities.
- Highly organized with exceptional prioritization skills.
- Strong analytical and problem‑solving mindset.
- Comfortable working within a complex international environment.
Languages:
- English: Native or bilingual proficiency (mandatory).
Location: London (with frequent international travel).
Compensation: Attractive package (Base + Variable) in line with London market standards.
Head of Operations & Country Manager in London employer: Alvest Equipment Services (AES)
As a global leader in Airport IoT Solutions, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our London-based team enjoys competitive compensation packages, opportunities for professional growth, and the chance to make a significant impact in the aviation industry. Join us to be part of a forward-thinking company that prioritises operational excellence and customer satisfaction while supporting your career development in a vibrant international environment.
Contact Details:
Alvest Equipment Services (AES) Recruitment Team
