Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with tech issues via walk-up desk, email, and remote tools.
- Company: Join a global consulting firm that values independent thinkers and doers.
- Benefits: Enjoy competitive salary, professional development, and a fun work culture.
- Other info: Opportunities for career growth and continuous learning await you!
- Why this job: Make a real impact while growing your tech skills in a collaborative environment.
- Qualifications: Tech education preferred; customer service experience is a must.
The predicted salary is between 30000 - 40000 £ per year.
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
A&M is seeking a dedicated IT Field Services Support Specialist to join our London office. This role is fully onsite and requires the right to work in the UK. As part of the core Field Services team, you will be supporting UK and International users by providing front‑facing contact via walk‑up desk, email, telephone, and remote tools for all technology‑related problems. This team is integral to ensuring seamless technology operations across our global network, offering significant professional growth and impact within the organization.
How you will contribute:
- Facilitating walk‑ups ServiceDesk and utilizing incident knowledge base platform (Service Now)
- Analyse, diagnose, document, resolve or escalate reported issues and outages
- Assist other departments within IT; engineering/operations, and infrastructure applications/hardware
- Configure, install, and troubleshoot laptops/mobile devices/printers
- Respond to all user support inquiries globally including primary office location
Supported Applications
Support and troubleshooting include supporting MS Office 2016 - O365 suites, Commvault, Cisco Products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, GoTo Rescue, SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, Intune, network printer support.
Qualifications:
- Educated in the technology field preferred
- Some prior experience in help desk environment or tech support services (preferable)
- Solid understanding of MS Office 2016-O365 (Outlook, Word, Excel, Power Point, etc.)
- Proven background with customer service and able to handle stressful/time‑sensitive situations
- Telephone customer service experience required
- Fundamental understanding of PC hardware/software and connectivity components
- Experience with Windows 10-11 Operating Systems, macOS 13-15 experience is preferred
- Knowledge of MS Exchange, Active Directory, SharePoint
- Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
- Good understanding of ITIL based structure
- Exposure to HP/Lenovo ThinkPad/Dell/MacBook/iPhone/Android hardware preferred
- Previous experience with an incident management/tracking system required
- Some weekend and afterhours support required, as well as light travel potentially
- Fluency in English is essential, additional languages are a nice to have
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.
IT Help Desk Support Analyst in London employer: Alvarez & Marsal
Contact Detail:
Alvarez & Marsal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Support Analyst in London
✨Tip Number 1
Get to know the company culture before your interview. A&M values independent thinkers and doers, so think about how you can showcase your problem-solving skills and entrepreneurial spirit during your chat with them.
✨Tip Number 2
Practice your tech troubleshooting skills! Since you'll be dealing with various tech issues, brush up on your knowledge of MS Office, Active Directory, and other tools mentioned in the job description. Being confident in your abilities will help you stand out.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it shows you're keen on joining our team at A&M!
We think you need these skills to ace IT Help Desk Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Help Desk Support Analyst role. Highlight any relevant tech support experience and your understanding of tools like MS Office and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about tech support and how you can contribute to our team. Share specific examples of how you've solved problems in the past, as we love independent thinkers!
Showcase Your Customer Service Skills: Since this role involves a lot of user interaction, emphasise your customer service experience. Let us know how you've handled stressful situations and provided excellent support to users in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Alvarez & Marsal
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description. Familiarise yourself with MS Office 2016-O365, Active Directory, and any other tools listed. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Customer Service Scenarios
Since this role involves a lot of user interaction, think about common customer service scenarios you might face. Prepare examples from your past experiences where you successfully resolved issues or handled difficult situations. This will demonstrate your ability to stay calm under pressure.
✨Understand A&M's Culture
Research Alvarez & Marsal’s core values and culture. Be ready to discuss how your personal values align with theirs, especially around integrity, quality, and inclusivity. Showing that you fit into their collaborative environment can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to IT support or how they foster professional growth within the team. It shows your genuine interest in the role and helps you assess if it's the right fit for you.