IT Asset Management Administrator, London

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.

Team

You will join the IT Asset Management (ITAM) team, supporting hardware asset management across the UK and Europe. The team is responsible for ensuring colleagues receive the right equipment at the right time by managing the full hardware lifecycle, from forecasting and procurement through to refresh planning and asset retirement.

How you will contribute

• Build and maintain strong relationships with hardware vendors, OEMs and resellers to support efficient service delivery across the UK & Europe.
• Ensure laptop and peripheral availability through effective forecasting, procurement and supply chain coordination.
• Drive successful PC refresh programmes by planning refresh cycles, processing requests and coordinating stakeholders.
• Support the full hardware asset lifecycle, including procurement, deployment, leasing, refresh and retirement activities.
• Coordinate engineering approvals, evaluation orders and testing activities to support new laptop model introductions.
• Monitor inventory levels and recommend actions to mitigate stock shortages and delivery risks.
• Maintain accurate asset, vendor and procurement records to support operational reporting and decision-making.
• Own and track vendor action plans, open orders and statements of work, ensuring timely follow-up and resolution.
• Log, monitor and drive resolution of hardware defects, supply issues and vendor-related incidents.
• Maintain knowledge base articles, hardware catalogues, laptop specifications and user-facing documentation.
• Collaborate with regional IT teams, Engineering and ITAM leadership to ensure alignment on hardware standards and roadmap activities.
• Support budgeting and financial tracking activities, including laptop allocations, leasing rates and billing records.
• Identify opportunities to improve hardware management processes, vendor performance and user experience.
• Prepare regular operational reports, forecasting updates and stakeholder communications for regional leadership.

Qualifications

• Experience in ITAM, procurement, supply chain
• Working knowledge of hardware lifecycle management and vendor / OEM relationships
• Proficiency in ServiceNow (or an equivalent ITAM / ITSM platform)
• Proficiency in Excel and PowerPoint
• Strong organisation, follow through and attention to detail
• Clear written and verbal communication with technical and non-technical stakeholders
• Comfortable working across time zones with global teams
• Experience using AI tools

Your journey at A&M

At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.

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