Operations Manager

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

We are seeking a highly motivated and detail-oriented Business Operations Manager with experience of business operations gained within a Consulting or Professional Services firm with expertise in overseeing critical operational and financial performance processes within a consulting environment. You will have demonstrable experience of supporting multiple P&L leaders as you'll be responsible for this within our Infrastructure & Capital Projects (I&CP) practice in Europe. You'll ensure accurate timesheet charging, consultant utilisation tracking and maintaining the effective use of the Resource management tool. You'll also provide accurate financial tracking and timely P&L reporting that enable business growth and informed decision-making. This role will report directly to the Global Finance and Operations Lead, for I&CP.

How you will contribute

• Manage and maintain collections forecast data in Salesforce, ensuring accuracy, completeness, and timely updates.
• Monitor and promote accurate timesheet entries across the organization, supporting utilization analysis and workforce planning.
• Oversee the consistent use and optimization of staff and timesheet management tools.
• Collaborate closely with Managing Directors to support their operational and financial management needs.
• Track, analyze, and report key financial and operational performance indicators, including revenue, margins, utilization, and other P&L drivers.
• Consolidate and prepare regular performance dashboards and reports, providing actionable insights to P&L leaders and senior management.
• Partner with Finance to ensure alignment between operational data and financial results.
• Identify process gaps and independently implement best practices to enhance accuracy, efficiency, and scalability of operations.
• Communicate effectively with internal stakeholders to ensure alignment on priorities, deadlines, and deliverables.
• Leverage Excel, ERPs, and other reporting tools to conduct analyses, develop insights, and support decision-making.

Qualifications

• Business operations experience within consulting or professional services firms.
• Proven experience with Salesforce, Excel, PowerBI and ERP systems.
• Strong understanding of consulting firm operations and project billing.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Analytical mindset with attention to detail.
• Prior experience supporting senior management (MD level).

Your journey at A&M

We recognise that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritise your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.