Service Alup UK - United Kingdom Northern Ireland
As a Service Planner, your mission is to take responsibility for planning the day-to-day work schedules of our Field Service Engineers, ensuring that all planned service requirements are met in a timely and efficient manner.
You will
- Effectively manage the use of the SAP planning systems.
- Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.
- Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
- Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
- Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
- Take an active part in the promotion of service contracts.
- Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
- Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers and internal departments to expedite customer requests.
- Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
- Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
- Other Ad-Hoc Duties as Required.
To succeed, you will need
- Experience of working in business administration.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience desirable.
- Good knowledge of Microsoft Office applications.
- Experience of working with SAP, however training will be provided.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Dromore.
You must be a UK resident and have a valid UK work permit if required.
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Service Planner in Dromore employer: ALUP Kompressoren GmbH
ALUP Kompressoren GmbH is an excellent employer, offering a dynamic work environment where field service engineers can thrive. With a strong focus on employee development and a culture that values teamwork and innovation, you will have access to ongoing training and growth opportunities. Located in Blidworth, you will enjoy the benefits of working in a supportive community while delivering high-quality service to customers.
