At a Glance
- Tasks: Engage with the community and manage public enquiries for exciting transport projects.
- Company: Join a supportive team focused on improving local bus services.
- Benefits: Enjoy competitive pay and a collaborative work environment.
- Other info: This is a full-time, fixed-term role for 12 months.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 51750 - 63250 £ per year.
The Public Liaison Officer is responsible for supporting the planning, delivery and effective monitoring of public liaison and community engagement across Bus Service Improvement Plan (BSIP) projects in the North Somerset region. The role acts as the primary point of contact for members of the public and stakeholders, managing enquiries and complaints in a timely and professional manner. It supports site teams by maintaining proactive communication, minimising disruption, and ensuring a positive interface between the project and the local community. The role also supports our Regional Social Value Coordinator with the delivery of social value initiatives, including employment and skills, education engagement, and reporting requirements, alongside general coordination duties where required. This is a full time Fixed Term Contract role for a period of 12 months.
The Public Liaison Officer is accountable for, but not limited to, the following within each project:
- Develop and maintain a Community Engagement Plan for BSIP projects
- Act as the first point of contact for members of the public and stakeholders
- Manage and resolve complaints and enquiries relating to construction activities
- Maintain a complaints and enquiries register, ensuring all issues are tracked and closed out
- Support Site Agents and project teams by managing community interface and communication
- Liaise with client representatives, local authorities and key stakeholders to support coordinated communication and engagement
- Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
- Support the delivery of social value plans and community engagement activities
- Create communications content for the business
- Provide general project support where required
- Escalate significant or sensitive issues to project leadership where required
- Maintain a visible and regular presence on site to support effective community engagement
- Represent the business professionally in all interactions with the public and stakeholders
What we offer:
- Permanent role
- Competitive Pay
- Supportive and collaborative team environment
Read more in Weston-super-Mare employer: Alun Griffiths (Contractors) Limited
As a Public Liaison Officer in the North Somerset region, you will thrive in a supportive and collaborative team environment that values community engagement and social responsibility. Our commitment to competitive pay and professional development ensures that you can grow your skills while making a meaningful impact on local projects and initiatives. Join us to be part of a company that prioritises positive interactions with the public and stakeholders, fostering a culture of respect and proactive communication.
Contact Details:
Alun Griffiths (Contractors) Limited Recruitment Team
StudySmarter Expert Advice🤫
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Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
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Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Alun Griffiths (Contractors) Limited. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Alun Griffiths (Contractors) Limited.
How to prepare for a job interview at Alun Griffiths (Contractors) Limited
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
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