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The Public Liaison Officer is responsible for supporting the planning, delivery and effective monitoring of public liaison and community engagement across Bus Service Improvement Plan (BSIP) projects in the North Somerset region. The role acts as the primary point of contact for members of the public and stakeholders, managing enquiries and complaints in a timely and professional manner. It supports site teams by maintaining proactive communication, minimising disruption, and ensuring a positive interface between the project and the local community.

The role also supports our Regional Social Value Coordinator with the delivery of social value initiatives, including employment and skills, education engagement, and reporting requirements, alongside general coordination duties where required. This is a full time Fixed Term Contract role for a period of 12 months.

The Public Liaison Officer is accountable for, but not limited to, the following within each project:

• Develop and maintain and Community Engagement Plan for BSIP projects
• Act as the first point of contact for members of the public and stakeholders
• Manage and resolve complaints and enquiries relating to construction activities
• Maintain a complaints and enquiries register, ensuring all issues are tracked and closed out
• Support Site Agents and project teams by managing community interface and communication
• Liaise with client representatives, local authorities and key stakeholders to support coordinated communication and engagement
• Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
• Support the delivery of social value plans and community engagement activities
• Create communications content for the business
• Provide general project support where required
• Escalate significant or sensitive issues to project leadership where required
• Maintain a visible and regular presence on site to support effective community engagement
• Represent the business professionally in all interactions with the public and stakeholders

Detailed Responsibilities:

• Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
• Support the delivery of social value plans and community engagement activities
• Create communications content for the business
• Provide general project support where required
• Escalate significant or sensitive issues to project leadership where required
• Maintain a visible and regular presence on site to support effective community engagement
• Represent the business professionally in all interactions with the public and stakeholders

What we offer:

• Permanent role
• Competitive Pay
• Supportive and collaborative team environment