At a Glance
- Tasks: Be the friendly face and voice of our housing service, assisting customers in person and over the phone.
- Company: Join Aluminum Window Designs Ltd, a well-established company focused on delivering excellent customer service.
- Benefits: Enjoy flexible working, holiday buying options, and a day off for your birthday!
- Other info: Part-time, hybrid working with 25.5 hours per week and a 12-month fixed-term contract.
- Why this job: This role offers a dynamic environment where you can make a real impact on customer satisfaction.
- Qualifications: Experience in customer service is essential; strong communication skills and good IT knowledge are a must.
The predicted salary is between 19017 - 27594 £ per year.
Join to apply for the Customer Service Advisor / Contact Centre Administrator / Receptionist role at Aluminum Window Designs Ltd. We are looking for a Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner and good IT skills, for a fast-paced housing service within a well-established company.
SALARY: £27,594 FTE / £19,017 Actual Annual Salary (based on 25.5 hours) + Excellent Benefits
LOCATION: Hybrid working. Must work Wednesdays from the Office in Evesham, Worcestershire, West Midlands, and the remaining time can be from either the office or from home.
JOB TYPE: Part-Time, 12 Month Fixed Term Contract
WORKING HOURS: 25.5 hours per week
Are you experienced in delivering excellent customer service and need flexibility with your work schedule? We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administrator. You will be the friendly face (and voice!) of our housing service, whether greeting visitors in the reception area or helping customers over the phone with their queries and concerns.
Your duties as the Customer Service Advisor / Contact Centre Administrator will include:
- Acting as the first point of contact for customers in person and on the phone offering helpful, friendly, and informed support.
- Handling repair requests, maintenance issues and queries about rent accounts, housing benefits, and more.
- Keeping the reception area welcoming, tidy and stocked with up-to-date information.
- Diagnosing and logging repairs accurately, coordinating contractors, and making sure the right job gets done at the right time.
- Supporting with tasks like pest control requests, rechargeable works, minor aids/adaptations, complaints logging, and social media monitoring.
- Helping colleagues across teams to keep things running smoothly and putting the customer at the heart of everything you do.
Candidate Requirements:
- Experience in a customer service / contact centre / reception environment ideally in housing or a similar sector.
- A confident phone manner and strong communication skills.
- The ability to stay calm under pressure and juggle a variety of tasks.
- Good IT skills.
- An eye for detail.
Benefits:
- Flexible working.
- Holiday buying and selling scheme.
- A days paid leave for your birthday or annual celebration.
- 2 days paid leave to help with a house move once you have completed your probationary period.
- Life assurance.
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline.
- Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Customer Service Advisor / Contact Centre Administrator / Receptionist in Birmingham employer: Aluminumwindowdesigns
Aluminum Window Designs Ltd is an exceptional employer that prioritises employee well-being and growth, offering a flexible hybrid working model from their welcoming office in Evesham, Worcestershire. With a strong focus on customer service, employees benefit from a supportive work culture, comprehensive health plans, and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Contact Centre Administrator / Receptionist in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Aluminumwindowdesigns and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Aluminumwindowdesigns and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor / Contact Centre Administrator / Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Aluminumwindowdesigns.
Get Familiar with Our Brand:Before applying, take some time to learn about Aluminumwindowdesigns and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Aluminumwindowdesigns
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Aluminumwindowdesigns.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Aluminumwindowdesigns will surely appreciate.
