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- Tasks: Provide on-site IT support, install hardware, and troubleshoot software issues.
- Company: Join Aluminum Window Designs Ltd, a friendly Microsoft Service Provider in London.
- Benefits: Enjoy a competitive salary up to £35,000 plus benefits and remote work options.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping clients in vibrant London.
- Qualifications: Experience in 1st line support with some 2nd line exposure; strong communication skills required.
- Other info: Opportunity to grow into a focused second line support role over time.
The predicted salary is between 30000 - 42000 £ per year.
Field Based 1st Line Support Engineer / IT Technician with some 2nd Line Support experience is required to visit client sites in Central London to carry out basic IT support duties such as installing and upgrading hardware in PCs and Laptops, rolling out new software and carrying out basic software and networking troubleshooting.
SALARY: up to £35,000 per annum (depending on experience and qualifications) + Benefits
LOCATION: Travel to client sites in Central London. When not on client sites you will be based in the company’s head office near Holborn, London, providing remote technical support from the service desk.
JOB TYPE: Full-Time, Permanent
KEY REQUIREMENTS: Working at client sites in Central London is essential to the role. You will be working alone, so must be confident in your IT skills as you will be carrying out basic IT support tasks but will also have an experienced technical team on hand at the company’s headquarters to help you remotely if needed.
DUTIES:
- Hardware Installation: Getting new desktop PCs and laptops up and running smoothly for clients.
- Software Rollouts: Deploying new applications and updates efficiently and effectively.
- Troubleshooting: Diagnosing and resolving a range of technical issues on-site, escalating more complex problems as needed to the second and third line support engineers.
- Customer Service: Building strong relationships with clients, providing clear communication, and ensuring a positive support experience.
- Documentation: Keeping accurate records of work carried out and solutions implemented.
CANDIDATE REQUIREMENTS: You’ll be a proactive and self-motivated individual with a genuine passion for technology and a real flair for customer interaction. Ideally, you’ll have:
- Proven experience in a 1st line technical support role, with some exposure to 2nd line duties.
- Solid understanding of Windows operating systems, desktop and laptop hardware, and common software applications.
- Experience with software deployment tools and methodologies (desirable).
- Excellent troubleshooting skills, with a logical and methodical approach to problem-solving.
- Exceptional communication and interpersonal skills; you’ll be comfortable explaining technical concepts to non-technical users.
- A professional and presentable demeanour, as you’ll be representing the company on client premises.
- A strong work ethic and the ability to manage your own workload effectively.
HOW TO APPLY: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration.
1st Line Support Engineer / IT Technician / Field Based / London employer: Aluminum Window Designs Ltd
Contact Detail:
Aluminum Window Designs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer / IT Technician / Field Based / London
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description. Knowing how to use deployment tools and having a solid understanding of Windows operating systems will give you an edge during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting directly with clients, being able to communicate technical concepts clearly and effectively is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former employees of Aluminum Window Designs Ltd. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare for common troubleshooting scenarios that you might face on the job. Being able to demonstrate your problem-solving skills through real-life examples will show your potential employer that you're ready for the challenges of the role.
We think you need these skills to ace 1st Line Support Engineer / IT Technician / Field Based / London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support roles. Emphasise your technical skills, particularly with Windows operating systems and hardware troubleshooting, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or provided excellent support to clients.
Highlight Soft Skills: In your application, don't forget to mention your communication and interpersonal skills. The company values a personable approach, so provide examples of how you've built strong relationships with clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Aluminum Window Designs Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware installation, software rollouts, and troubleshooting. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability for the role.
✨Emphasise Customer Service
Since you'll be working directly with clients, it's crucial to showcase your interpersonal skills. Share experiences where you've built strong relationships or provided exceptional support, as this aligns with the company's values.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to diagnosing and resolving technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you tackle challenges logically and methodically.
✨Research the Company
Familiarise yourself with Aluminum Window Designs Ltd and their services. Understanding their client base and the type of IT support they provide will help you tailor your responses and show genuine interest in the role.
