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For Companies At a Glance
- Tasks: Support clients using ARGUS software, solve issues, and analyse financial data.
- Company: Join Altus Group, a leader in commercial real estate technology and analytics.
- Benefits: Enjoy competitive pay, flexible work options, and extensive learning resources.
- Why this job: Be part of a people-centric culture that values innovation and collaboration.
- Qualifications: Bachelor's degree in Real Estate, Finance, or Mathematics; strong numerical and problem-solving skills.
- Other info: Inclusive environment promoting diversity and equal opportunities for all applicants.
The predicted salary is between 18000 - 42000 ÂŁ per year.
Job Category:
Technology
Pay Grade Range:
ÂŁ18,000.00 – ÂŁ42,000.00
Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Job Summary
Reporting to the Support Manager, Analytics, we’re seeking a motivated and analytical professional to join our team as a Client Support Analyst. As anAnalyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment. As part of our team, you will analyse financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.
Key Responsibilities
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Resolve issues. Identify, analyse and solve problems affecting client’s software.
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Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.
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Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.
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Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
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Learn. Come up to speed on new technologies, software, and concepts.
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Prioritise. Recognise when issues need escalation to senior representatives or Development.
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Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.
Key Qualifications
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Educational Background: You have a Bachelor’s degree in Real Estate, Finance or Mathematics (or related field).
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Technical Proficiency: You learn new technologies quickly and you’re comfortable with software installation in environments such as Citrix and Windows.
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Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.
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Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.
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Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.
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Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
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Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.
What Altus Group offers:
- Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
- Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
- Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed – office for connecting and collaborating, and remote for focused work.
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, pleasecontactusat accessibility@altusgroup.com or +1 888 692 7487.
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.
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Client Support Analyst employer: Altus Group
Contact Detail:
Altus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Familiarise yourself with ARGUS software applications, as this role heavily involves supporting clients using these tools. Consider taking online courses or tutorials to enhance your understanding and demonstrate your commitment to learning.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-world scenarios related to client support. Think about how you would approach common issues clients might face and prepare to discuss these during your interview.
✨Tip Number 3
Develop your communication skills, especially in translating technical jargon into layman's terms. This will be crucial when interacting with clients who may not have a technical background.
✨Tip Number 4
Network with professionals in the commercial real estate and financial services sectors. Attend industry events or join relevant online forums to gain insights and potentially connect with current employees at Altus Group.
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Support Analyst role. Emphasise your technical proficiency, problem-solving abilities, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data analytics and technology in the commercial real estate sector. Mention specific examples of how you've successfully resolved client issues or improved processes in previous roles.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have a degree in Real Estate, Finance, or Mathematics. Also, mention any certifications or training related to software applications or customer support.
Showcase Communication Skills: In your application, demonstrate your ability to communicate complex technical information clearly. Use examples from past experiences where you effectively conveyed information to clients or team members.
How to prepare for a job interview at Altus Group
✨Understand the Software
Make sure you have a solid understanding of ARGUS software applications and how they are used in the real estate sector. Familiarise yourself with common issues users face and be prepared to discuss how you would resolve them.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and solved complex problems. Highlight your logical thinking and ability to research multiple solutions, as this is crucial for the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to convey complex information clearly and concisely, both to clients and team members.
✨Emphasise Customer Focus
Be ready to discuss your experience in customer-facing roles. Share specific instances where you provided exceptional support or resolved client issues, showcasing your commitment to customer satisfaction.
