At a Glance
- Tasks: Manage and grow a portfolio of 40+ enterprise accounts in a dynamic BPO partner channel.
- Company: Fast-growing AI-powered SaaS business working with top global enterprises.
- Benefits: Hybrid working, generous holiday, private medical, and career growth opportunities.
- Other info: Exciting role with potential to scale your own team and influence key partnerships.
- Why this job: Build a function from scratch and drive significant growth in a thriving environment.
- Qualifications: 6-10 years in account management or customer success within B2B SaaS.
The predicted salary is between 70000 - 90000 € per year.
I'm partnering with a fast growing AI-powered SaaS business that works with some of the world's largest enterprises. They're looking for a Senior Partner Manager to own a significant and expanding book of business across their BPO partner channel. This is a genuinely exciting commercial role; the successful candidate will be building a function from the ground up, managing a portfolio of 40+ enterprise accounts through large partners. Whilst also scaling a small team to support you.
My client's BPO partnerships represent a substantial share of their customer base. These are complex, high value relationships where partners run operations on behalf of end clients, creating a dual stakeholder dynamic that requires both commercial sharpness and strong relationship management. You'll own renewals, retention, and expansion across the portfolio end-to-end. There's real white space here: many accounts are on a single module where two or three are relevant, making this a genuine growth opportunity, not just a retention play.
What you'll be doing:
- Own NRR, renewal, and expansion targets across 40+ enterprise accounts
- Identify and execute upsell and cross-sell opportunities across a broad module set
- Lead commercial negotiations on renewals and expansions
- Build relationships with both partner teams (day-to-day users) and end clients (buyers)
- Navigate MSP-style account dynamics with strong judgement
- Develop account plans, build portfolio segmentation, and monitor health and churn risk
- Build the operational processes and playbooks for a function that doesn't fully exist yet
- Manage and develop one direct report, with a clear path to grow the team
What my client is looking for:
- 6–10 years in account management or customer success within B2B SaaS or enterprise technology
- Proven track record hitting commercial targets on a large book of business
- Experience managing complex accounts where the buyer and the user are different organisations
- Exposure to BPO or partner-managed customer relationships is a strong plus
- Comfortable owning pricing and commercial conversations
- Familiarity with MEDDIC/MEDDPICC
- Experience building processes or frameworks in an early-stage function
- Based in London, with flexibility to travel
What's on offer:
- Hybrid working (2 days/week in a central London office)
- 27 days holiday + Christmas closure, with tenure increases and buy/sell options
- Private medical
Senior Partner Manager employer: Altura Partners Ltd
Join a dynamic and innovative AI-powered SaaS company that is not only at the forefront of technology but also deeply committed to fostering a supportive and growth-oriented work culture. With a focus on employee development, you will have the opportunity to build and lead a team while managing high-value enterprise accounts in a collaborative environment. Enjoy a competitive benefits package, including hybrid working arrangements and generous holiday allowances, all within the vibrant setting of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B SaaS space and let them know you're on the hunt for a Senior Partner Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s partnerships and their impact on the business. Show us that you understand the dual stakeholder dynamic and how you can drive growth through upselling and cross-selling.
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check out our website regularly and apply directly to roles that catch your eye. Tailor your approach to highlight your experience with complex accounts and relationship management.
✨Tip Number 4
Practice your negotiation skills! Since you'll be leading commercial negotiations, it’s crucial to demonstrate your comfort with pricing conversations. Role-play with a friend or mentor to build your confidence before the real deal.
We think you need these skills to ace Senior Partner Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Partner Manager. Highlight your experience in account management and any relevant B2B SaaS or enterprise technology roles. We want to see how your skills align with managing complex accounts and driving commercial success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how you can contribute to building our BPO partnerships. Share specific examples of your past successes in similar positions to really grab our attention.
Showcase Your Relationship Management Skills:Since this role involves navigating dual stakeholder dynamics, make sure to highlight your relationship management skills. We’re looking for someone who can build strong connections with both partner teams and end clients, so share any relevant experiences that demonstrate this ability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Altura Partners Ltd
✨Know Your Numbers
Make sure you come prepared with specific metrics and achievements from your previous roles. For a Senior Partner Manager position, being able to discuss your track record in hitting commercial targets and managing large accounts will show that you understand the importance of performance in this role.
✨Understand the BPO Landscape
Familiarise yourself with the BPO industry and the dynamics of partner-managed customer relationships. Being able to discuss how you've navigated complex account structures in the past will demonstrate your capability to manage the dual stakeholder dynamic effectively.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your ability to build and maintain strong relationships with both partner teams and end clients. This role requires excellent interpersonal skills, so be ready to share stories that illustrate your success in fostering collaboration and trust.
✨Be Ready to Discuss Process Building
Since this role involves building a function from the ground up, think about your experience in creating operational processes or frameworks. Be prepared to discuss how you've approached similar challenges in the past and what strategies you would implement to ensure success in this new role.
