At a Glance
- Tasks: Manage and grow a portfolio of 40+ enterprise accounts in a dynamic BPO partner channel.
- Company: Fast-growing AI-powered SaaS business working with top global enterprises.
- Benefits: Hybrid working, generous holiday, private medical cover, and enhanced parental leave.
- Other info: Exciting role with potential for team growth and career advancement.
- Why this job: Build a function from scratch and drive significant growth opportunities.
- Qualifications: 6–10 years in account management or customer success within B2B SaaS.
The predicted salary is between 70000 - 90000 € per year.
I'm partnering with a fast growing AI-powered SaaS business that works with some of the world's largest enterprises. They're looking for a Senior Partner Manager to own a significant and expanding book of business across their BPO partner channel. This is a genuinely exciting commercial role; the successful candidate will be building a function from the ground up, managing a portfolio of 40+ enterprise accounts through large partners. Whilst also scaling a small team to support you.
My client's BPO partnerships represent a substantial share of their customer base. These are complex, high value relationships where partners run operations on behalf of end clients, creating a dual stakeholder dynamic that requires both commercial sharpness and strong relationship management. You'll own renewals, retention, and expansion across the portfolio end-to-end. There's real white space here: many accounts are on a single module where two or three are relevant, making this a genuine growth opportunity, not just a retention play.
What you'll be doing:
- Own NRR, renewal, and expansion targets across 40+ enterprise accounts
- Identify and execute upsell and cross-sell opportunities across a broad module set
- Lead commercial negotiations on renewals and expansions
- Build relationships with both partner teams (day-to-day users) and end clients (buyers)
- Navigate MSP-style account dynamics with strong judgement
- Develop account plans, build portfolio segmentation, and monitor health and churn risk
- Build the operational processes and playbooks for a function that doesn't fully exist yet
- Manage and develop one direct report, with a clear path to grow the team
What my client is looking for:
- 6–10 years in account management or customer success within B2B SaaS or enterprise technology
- Proven track record hitting commercial targets on a large book of business
- Experience managing complex accounts where the buyer and the user are different organisations
- Exposure to BPO or partner-managed customer relationships is a strong plus
- Comfortable owning pricing and commercial conversations
- Familiarity with MEDDIC/MEDDPICC
- Experience building processes or frameworks in an early-stage function
- Based in London, with flexibility to travel
What's on offer:
- Hybrid working (2 days/week in a central London office)
- 27 days holiday + Christmas closure, with tenure increases and buy/sell options
- Private medical & dental cover
- Enhanced parental leave
If this sounds like the right next step, feel free to apply or reach out directly for a confidential conversation.
Senior Partner Manager in London employer: Altura Partners Ltd
Join a dynamic and rapidly growing AI-powered SaaS company that values innovation and collaboration. With a strong focus on employee development, you will have the opportunity to build a function from the ground up while managing a significant portfolio of enterprise accounts. Enjoy a supportive work culture with hybrid working options, generous holiday allowances, and comprehensive health benefits, all set in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Manager in London
✨Tip Number 1
Network like a pro! Reach out to connections in the B2B SaaS space, especially those who have experience with partner management. A friendly chat can lead to insider info about opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s partnerships and their impact on the business. Show us you understand the dual stakeholder dynamic and how you can drive growth through upselling and cross-selling.
✨Tip Number 3
Don’t just focus on your past achievements; think about how you can build processes from scratch. We want to see your vision for developing operational playbooks that can scale with the team as it grows.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Partner Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Partner Manager. Highlight your experience in account management and any relevant B2B SaaS or enterprise tech roles. We want to see how your skills align with managing complex accounts and driving commercial success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to building our BPO partnerships. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Relationship Management Skills:Since this role involves navigating dual stakeholder dynamics, make sure to highlight your experience in managing relationships with both partners and end clients. We want to see examples of how you've successfully built and maintained these types of relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Altura Partners Ltd
✨Know Your Numbers
Make sure you come prepared with specific metrics from your previous roles. Highlight your achievements in terms of NRR, renewals, and expansions. This will show that you understand the commercial side of the role and can deliver results.
✨Understand the BPO Landscape
Familiarise yourself with the BPO industry and the dynamics of partner-managed relationships. Be ready to discuss how you've navigated complex account structures in the past, as this will demonstrate your ability to manage dual stakeholder dynamics effectively.
✨Showcase Your Process Building Skills
Since this role involves building a function from scratch, be prepared to talk about any experience you have in creating processes or frameworks. Share examples of how you've successfully implemented operational playbooks in previous positions.
✨Build Rapport with the Interviewers
Remember, relationship management is key in this role. Use the interview to showcase your interpersonal skills. Ask insightful questions about their current partnerships and express genuine interest in their business model to create a connection.
