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- Tasks: Own customer success and drive outcomes for EMEA clients in cybersecurity.
- Company: Fast-growing cybersecurity vendor focused on reducing cyber risk.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a real impact by helping organisations secure their digital assets.
- Qualifications: 5+ years in Customer Success or Account Management in B2B SaaS.
- Other info: High-energy role with travel opportunities across EMEA.
The predicted salary is between 36000 - 60000 £ per year.
About the company: High growth cybersecurity vendor in the external attack surface management space. They help large organisations discover, understand and reduce real‑world cyber risk across their internet‑facing assets.
The opportunity: You will own a portfolio of EMEA customers end to end. This is not a reactive support role. You are the person they call when they need outcomes, renewal guidance and help getting full value from the platform. You own adoption, renewal and expansion conversations and you are expected to be commercially sharp as well as consultative.
Your responsibilities
- Own customer outcomes
- Take full accountability for customer health, adoption and long‑term value
- Build deep relationships with technical and business champions in Security, IT and Risk
- Run onboarding, success plans and recurring business reviews with clear agendas and actions
- Make sure every customer can explain how the platform is reducing their risk and helping them hit objectives
- Own renewals
- Lead renewals from forecast through negotiation to signed order
- Spot churn risks early and build recovery plans
- Partner with sales on expansion opportunities while keeping renewals under your control
- Use data, usage, and success stories to make renewals straightforward and defensible
- Guide and influence customers
- Deliver clear platform walk throughs and best practice sessions
- Help customers operationalise attack surface management in their existing processes
- Capture recurring themes, blockers and product requests and feed them back internally
- Turn advocates into references and champions for the brand
- Operate with discipline
- Keep CRM and success tools accurate: renewals, health scores, risks and plans always up to date
- Coordinate with Support, Product, Marketing and Sales to remove blockers
- Track usage, lead QBRs and continually surface new value for your accounts
- Bring a mindset of: if something is broken or unclear, you help fix it
What you bring
- 5 plus years in Customer Success or Account Management in B2B SaaS
- Proven track record owning and closing renewals, including negotiation
- Confidence in front of technical and senior stakeholders and the ability to challenge constructively
- Experience managing a portfolio of customers across a region, not just one or two accounts
- Comfortable working from home with high ownership and structure
- Bonus: background in cybersecurity, infrastructure, networking or other complex technical platforms
- High energy, high ownership, and a willingness to travel to customer sites across EMEA when needed
If this sounds like you, send your CV or reach out directly for a confidential conversation.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service, Product Management, and Sales
Industries: Computer and Network Security, Software Development, and Information Services
Customer Success Manager, EMEA employer: Altura Partners Ltd
Contact Detail:
Altura Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on customer success strategies and how they can reduce cyber risk. This will demonstrate your value and make you stand out from the crowd.
✨Tip Number 3
Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like the one offering the Customer Success Manager position. Express your interest and ask about potential opportunities – you never know what might come up!
✨Tip Number 4
Keep your online presence sharp! Update your LinkedIn profile to reflect your skills and experiences relevant to the role. Engage with content related to customer success and cybersecurity to show you're passionate about the field.
We think you need these skills to ace Customer Success Manager, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to drive customer outcomes and manage renewals.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully navigated customer relationships, tackled challenges, or led successful onboarding processes.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer success and how you can bring value to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the cybersecurity space!
How to prepare for a job interview at Altura Partners Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer health, adoption rates, and renewal forecasts. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Demonstrate Your Consultative Approach
Prepare examples of how you've successfully guided customers in the past. Highlight your ability to build relationships with both technical and business stakeholders. This is crucial for a role that requires influencing and driving outcomes.
✨Be Ready to Discuss Churn Prevention
Think about specific strategies you've used to identify churn risks early and how you’ve implemented recovery plans. Being able to articulate this will demonstrate your proactive mindset and problem-solving skills, which are essential for this position.
✨Showcase Your Technical Acumen
Since this role involves cybersecurity SaaS, it’s beneficial to have a basic understanding of the industry. Brush up on common terms and challenges in cybersecurity, as well as how your previous experiences relate to the technical aspects of the platform you'll be working with.
