At a Glance
- Tasks: Lead a major ServiceNow rollout and drive transformation in customer services.
- Company: Join a major international organisation with a focus on innovation.
- Benefits: 12-month contract, hybrid work, and the chance to shape future operations.
- Other info: Opportunity to work with senior executives and influence change.
- Why this job: Make a real impact by transforming customer service models globally.
- Qualifications: Experience in ServiceNow implementation and managing complex programmes.
The predicted salary is between 80000 - 100000 € per year.
12 month contract
London / hybrid
Immediate start
We are seeking a senior Programme Director to lead the recovery and delivery of a major ServiceNow rollout across a complex global customer services environment. This is a high-profile, inflight programme that has experienced delays, cost pressure and shifting expectations. We are looking for a programme leader who can bring control, pace and confidence across Service, IT, local operating companies. You will need to land into a complex environment, establish clear governance and accountability, strengthen business and technology alignment, and keep delivery moving.
The role requires someone who can work effectively with senior executives while also engaging local markets in practical co-design and change. This is not just a technology implementation but a shift in their operating model, ways of working and people capability.
We are looking for candidates with:
- Significant ServiceNow customer services implementation experience across the operating model
- Proven programme delivery across multiple countries, markets or operating companies
- Strong understanding on how to manage and deliver change
- Experience recovering or stabilising complex, inflight transformation programmes
- Strong credibility across both business operations and IT
- Excellent executive stakeholder management in a politically sensitive environment
- Experience standardising processes in decentralised or acquired businesses
- A pragmatic, pacey and resilient style
This is an opportunity to take on a business-critical transformation and help shape the future customer service model for a major international organisation.
Programme Director (ServiceNow, Customer Services) employer: Altum Consulting
Join a leading international organisation as a Programme Director, where you will play a pivotal role in transforming customer services through a major ServiceNow rollout. Our hybrid work culture promotes flexibility and collaboration, while our commitment to employee growth ensures you have access to continuous learning and development opportunities. With a focus on innovation and a supportive environment, this is an excellent opportunity for those looking to make a meaningful impact in a complex global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Director (ServiceNow, Customer Services)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow or customer services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s current challenges and how your experience can help. Tailor your responses to show how you can bring control and pace to their ServiceNow rollout.
✨Tip Number 3
Showcase your past successes! Be ready to discuss specific examples of how you've stabilised complex programmes or improved customer service delivery. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Programme Director (ServiceNow, Customer Services)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Programme Director. Highlight your ServiceNow experience and any previous successes in managing complex transformations. We want to see how you can bring control and pace to our projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've navigated similar challenges and engaged with senior executives. We love a good story!
Showcase Your Change Management Skills:Since this role involves significant change management, be sure to highlight your experience in stabilising inflight programmes. We’re looking for someone who can effectively manage expectations and deliver results, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Altum Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its capabilities, especially in customer services, and be ready to discuss how you've successfully implemented it in previous roles. This will show that you’re not just familiar with the tool, but that you can leverage it effectively in a complex environment.
✨Showcase Your Change Management Skills
Prepare examples of how you've managed change in past projects. Highlight specific challenges you faced, how you navigated them, and the outcomes. This is crucial since the role involves shifting operating models and ways of working, so demonstrating your experience in this area will set you apart.
✨Engage with Stakeholder Management
Be ready to discuss your approach to engaging with senior executives and local markets. Share stories that illustrate your ability to build credibility and manage relationships in politically sensitive environments. This will reassure them that you can handle the complexities of their organisational structure.
✨Demonstrate Your Resilience and Pace
The role requires a pragmatic and resilient style, so come prepared to talk about how you maintain momentum in challenging situations. Share examples where you’ve stabilised or recovered inflight programmes, focusing on how you kept teams motivated and aligned towards common goals.
