At a Glance
- Tasks: Lead a major ServiceNow rollout and drive transformation in customer services.
- Company: Join a major international organisation with a focus on innovation.
- Benefits: 12-month contract, hybrid work, and the chance to shape future operations.
- Other info: Opportunity to work with senior executives and engage local markets.
- Why this job: Make a real impact by transforming customer service models globally.
- Qualifications: Experience in ServiceNow implementation and managing complex programmes.
The predicted salary is between 80000 - 100000 € per year.
12 month contract
London / hybrid
Immediate start
We are seeking a senior Programme Director to lead the recovery and delivery of a major ServiceNow rollout across a complex global customer services environment. This is a high-profile, inflight programme that has experienced delays, cost pressure and shifting expectations. We are looking for a programme leader who can bring control, pace and confidence across Service, IT, local operating companies.
You will need to land into a complex environment, establish clear governance and accountability, strengthen business and technology alignment, and keep delivery moving. The role requires someone who can work effectively with senior executives while also engaging local markets in practical co-design and change.
This is not just a technology implementation but a shift in their operating model, ways of working and people capability.
We are looking for candidates with:
- Significant ServiceNow customer services implementation experience across the operating model
- Proven programme delivery across multiple countries, markets or operating companies
- Strong understanding on how to manage and deliver change
- Experience recovering or stabilising complex, inflight transformation programmes
- Strong credibility across both business operations and IT
- Excellent executive stakeholder management in a politically sensitive environment
- Experience standardising processes in decentralised or acquired businesses
- A pragmatic, pacey and resilient style
This is an opportunity to take on a business-critical transformation and help shape the future customer service model for a major international organisation.
Programme Director (ServiceNow, Customer Services) in London employer: Altum Consulting
As a Programme Director at our London-based company, you will be part of a dynamic and innovative team dedicated to transforming customer services through a major ServiceNow rollout. We pride ourselves on fostering a collaborative work culture that values employee growth and offers unique opportunities for professional development in a complex global environment. With a focus on meaningful impact and a commitment to excellence, we provide a supportive atmosphere where your expertise can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Director (ServiceNow, Customer Services) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow or customer services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s current challenges and how your experience can help. Tailor your examples to show how you’ve successfully led similar transformations in the past.
✨Tip Number 3
Showcase your soft skills! As a Programme Director, you’ll need to engage with senior executives and local teams. Practice articulating your leadership style and how you foster collaboration and accountability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Programme Director (ServiceNow, Customer Services) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Programme Director. Highlight your ServiceNow experience and any previous successes in managing complex transformations. We want to see how you can bring control and pace to our projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've navigated similar challenges and engaged with senior executives. We love a good story!
Showcase Your Change Management Skills:In your application, emphasise your experience in managing change. We’re looking for someone who can stabilise inflight programmes and align business operations with IT. Make sure to include relevant examples that demonstrate your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Altum Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific implementations you've led, especially in customer services. Highlight any challenges you faced and how you overcame them, as this will show your problem-solving skills.
✨Showcase Your Change Management Skills
Since this role involves managing change, prepare examples of how you've successfully navigated complex transformations. Talk about your approach to aligning business operations with IT and how you've engaged stakeholders at all levels to ensure smooth transitions.
✨Demonstrate Your Governance Expertise
Be prepared to discuss how you've established governance frameworks in previous roles. Share specific instances where you've created accountability and clarity in a project, especially in politically sensitive environments. This will demonstrate your ability to lead effectively.
✨Engage with Real-World Scenarios
Think of practical co-design examples where you've worked with local markets. Be ready to discuss how you’ve tailored solutions to meet diverse needs while keeping the overall programme on track. This shows your adaptability and understanding of different operating models.
