At a Glance
- Tasks: Lead a major ServiceNow rollout and drive transformation in a global customer services environment.
- Company: Dynamic international organisation focused on innovative customer service solutions.
- Benefits: Competitive daily rate, flexible hybrid working, and the chance to shape future strategies.
- Other info: Join a fast-paced environment with opportunities for professional growth and influence.
- Why this job: Make a significant impact by recovering and delivering a high-profile transformation programme.
- Qualifications: Extensive ServiceNow experience and proven track record in complex programme delivery.
We are seeking a senior Programme Director to lead the recovery and delivery of a major ServiceNow rollout across a complex global customer services environment. This is a high-profile, inflight programme that has experienced delays, cost pressure and shifting expectations. We are looking for a programme leader who can bring control, pace and confidence across Service, IT, local operating companies.
You will need to land into a complex environment, establish clear governance and accountability, strengthen business and technology alignment, and keep delivery moving. The role requires someone who can work effectively with senior executives while also engaging local markets in practical co-design and change.
We are looking for candidates with:
- Significant ServiceNow customer services implementation experience
- Proven programme delivery across multiple countries, markets or operating companies
- Experience recovering or stabilising complex, inflight transformation programmes
- Strong credibility across both business operations and IT
- Excellent executive stakeholder management in a politically sensitive environment
- Experience standardising processes in decentralised or acquired businesses
- A pragmatic, pacey and resilient style
This is an opportunity to take on a business-critical transformation and help shape the future customer service model for a major international organisation.
Programme Director (ServiceNow) in London employer: Altum Consulting
As a Programme Director at our London-based company, you will be part of a dynamic and innovative team dedicated to driving significant transformation within a global customer services environment. We pride ourselves on fostering a collaborative work culture that values employee growth and offers unique opportunities for professional development, all while providing competitive compensation and flexible working arrangements. Join us to make a meaningful impact in a high-profile role that shapes the future of customer service on an international scale.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Director (ServiceNow) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A personal introduction can make all the difference when you're trying to land that Programme Director role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies of your previous ServiceNow implementations. This will help you demonstrate your ability to recover and deliver complex programmes effectively.
✨Tip Number 3
Be ready for the interview! Research the company’s current challenges and think about how your experience aligns with their needs. Bring solutions to the table that show you can bring control and pace to their ServiceNow rollout.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, applying directly shows your enthusiasm and commitment to the role.
We think you need these skills to ace Programme Director (ServiceNow) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Programme Director role. Highlight your ServiceNow experience and any previous successes in managing complex transformations. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led similar projects and how you can bring control and pace to our ServiceNow rollout.
Showcase Your Stakeholder Management Skills:Since this role involves working with senior executives, make sure to highlight your experience in executive stakeholder management. We want to know how you've navigated politically sensitive environments and built strong relationships in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Altum Consulting
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its functionalities, especially in customer service environments. Be ready to discuss specific implementations you've led and how they align with the needs of a complex global organisation.
✨Showcase Your Programme Recovery Skills
Prepare examples of how you've successfully recovered or stabilised inflight transformation programmes. Highlight your strategies for overcoming delays and cost pressures, as this will demonstrate your ability to bring control and pace to the role.
✨Engage with Stakeholder Management
Think about your experiences working with senior executives and local markets. Be ready to share how you've navigated politically sensitive environments and built strong relationships to ensure alignment between business operations and IT.
✨Demonstrate Your Pragmatic Approach
In your responses, emphasise your pragmatic and resilient style. Discuss how you’ve standardised processes in decentralised businesses and how that experience can help shape the future customer service model for the organisation.
