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- Tasks: Lead initiatives to simplify processes and enhance customer experience across the UK and Ireland.
- Company: Join a dynamic, customer-focused service business with a commitment to operational excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by improving how teams work and enhancing customer satisfaction.
- Qualifications: Experience in operational excellence and strong project management skills required.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A highly scaled, customer-facing, multi-site service business is hiring an Operational Excellence Supervisor to lead an ongoing simplification agenda across the UK and Ireland market. This role exists to make it easier for front line teams to deliver a consistently great customer experience by simplifying processes, policies, and ways of working. This is a continuous improvement remit, not a one-off project.
What you will do:
- Lead and deliver high-impact simplification and operational excellence initiatives, aligned to the Operational Excellence Lead.
- Build and manage a cross-functional pipeline of simplification opportunities sourced from central teams, operations, and external partners.
- Facilitate workshops to identify pain points, complete root cause analysis, map processes, and design practical solutions.
- Define clear principles for "what good looks like" and translate them into a prioritised road map.
- Drive implementation into business-as-usual, ensuring changes are adopted and sustained.
- Set up light-touch governance and decision points, align stakeholders, and manage key dependencies and risks.
- Track benefits and outcomes, quantifying impact and reporting progress to senior stakeholders.
What we are looking for:
- Experience in operational excellence, transformation, continuous improvement, or business improvement in a complex environment.
- Working knowledge of CI approaches such as Lean, Six Sigma, and Agile.
- Strong project and portfolio management skills, including planning, prioritisation, and outcome tracking.
- Confident facilitator with experience running workshops and influencing teams to adopt new ways of working.
- Highly effective stakeholder management and communication skills, comfortable operating in matrixed organisations.
- Strong analytical and problem-solving skills, with a pragmatic delivery mindset.
- Proficiency in Microsoft Office and common project tools (for example Excel, PowerPoint, Smartsheet or equivalents).
Operational Excellence Supervisor in London employer: Altum Consulting
Contact Detail:
Altum Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve implemented continuous improvement strategies or simplified processes. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Excellence Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Excellence Supervisor. Highlight your experience in operational excellence and continuous improvement, and don’t forget to mention any relevant methodologies like Lean or Six Sigma.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about simplifying processes and improving customer experiences. Share specific examples of how you've led similar initiatives in the past.
Showcase Your Skills: We want to see your project management skills in action! Include details about how you've planned, prioritised, and tracked outcomes in previous roles. This will help us understand your approach to driving operational excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Altum Consulting
✨Know Your Operational Excellence
Make sure you brush up on your knowledge of operational excellence methodologies like Lean, Six Sigma, and Agile. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the principles that drive simplification and improvement.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific examples from your experience where you've identified pain points, facilitated workshops, or implemented changes that led to measurable improvements.
✨Showcase Your Stakeholder Management Skills
Since this role involves working with various stakeholders, be prepared to talk about how you've successfully managed relationships in previous positions. Highlight any experiences where you aligned teams or influenced others to adopt new processes.
✨Quantify Your Achievements
When discussing your past projects, always try to quantify the impact of your work. Use metrics to illustrate how your initiatives improved efficiency or customer satisfaction. This will help you stand out as someone who understands the importance of tracking benefits and outcomes.
