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For Companies At a Glance
- Tasks: Join a dynamic team to streamline IT service delivery and support major transformation initiatives.
- Company: High-profile UK IT Operations programme with a focus on innovation.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact on IT processes and shape the future of service delivery.
- Qualifications: Experience in IT transformation and hands-on with ITSM platforms required.
- Other info: Collaborative environment with a focus on delivering high-quality results.
The predicted salary is between 36000 - 60000 £ per year.
Contract Business Analyst (IT Service Management/ Operations)
6 months with a view to extending
Outside IR35
Flexible hybrid working (London/remote)
Context
We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of a major IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model.
What You'll Do:
- Document and formalise existing ("as-is") IT processes across multiple business units.
- Define and document future ("to-be") processes for a new shared service model.
- Produce detailed transition documentation to support smooth implementation.
- Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests).
- Develop and maintain the Target Operating Model (TOM), including cost modelling and structure.
- Present complex information clearly to technical teams and senior stakeholders.
- Support consistent ITSM processes across multiple business units.
About You:
- Proven experience in IT transformation, centralisation, or shared service programmes.
- Hands-on with ITSM platforms is essential (ServiceNow, Freshservice, or similar).
- Strong skills in process mapping, business case development, and cost-benefit analysis.
- Comfortable in hybrid Agile/Waterfall environments; able to write user stories and acceptance criteria.
- Excellent documentation experience.
- Excellent stakeholder engagement and communication skills; simplifies complexity and drives results.
- Proactive, structured, and delivery-focused; able to produce high-quality documentation efficiently.
Please note: Only applications submitted through this process will be considered. Contacting us outside of this will not expedite consideration and may delay shortlisting.
Business Analyst (ITSM) in London employer: Altum Consulting
Contact Detail:
Altum Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (ITSM) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with ITSM. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you would document processes or handle stakeholder communication. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve streamlined IT processes or contributed to IT transformation. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Analyst (ITSM) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with IT transformation and ITSM platforms like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work in process mapping and stakeholder engagement that align with our needs.
Showcase Your Documentation Skills: Since excellent documentation is key for this role, make sure to highlight your experience in producing detailed transition documents and user stories. We love seeing clear, concise examples of your work!
Apply Through Our Website: Remember, only applications submitted through our website will be considered. So, don’t forget to hit that apply button on our site to ensure your application gets into our hands!
How to prepare for a job interview at Altum Consulting
✨Know Your ITSM Inside Out
Make sure you’re well-versed in IT Service Management platforms like ServiceNow or Freshservice. Brush up on your knowledge of process mapping and how to document both 'as-is' and 'to-be' processes, as these will be crucial in your role.
✨Showcase Your Transformation Experience
Prepare specific examples from your past roles where you've successfully contributed to IT transformation or centralisation projects. Highlight your hands-on experience and how it led to improved service delivery across business units.
✨Communicate Clearly and Confidently
Practice presenting complex information in a simplified manner. You’ll need to engage with senior stakeholders, so being able to articulate your thoughts clearly will set you apart. Consider doing mock presentations to friends or colleagues.
✨Be Proactive and Structured
Demonstrate your proactive approach by preparing questions about the company’s current IT processes and potential areas for improvement. Show that you’re not just reactive but also forward-thinking, ready to contribute to the Target Operating Model.
