At a Glance
- Tasks: Lead HR Operations and oversee payroll and employee services for a large organisation.
- Company: Join a dynamic organisation focused on employee experience and operational excellence.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with various departments to enhance service delivery and employee satisfaction.
- Why this job: Make a real impact by improving employee services in a fast-paced environment.
- Qualifications: Significant experience in HR Operations and strong leadership skills required.
The predicted salary is between 59400 - 72600 £ per year.
Newcastle - 2 days a week Onsite (flexibility on days)
We're partnering with a large and complex organisation to recruit a Head of Employee Services to lead the HR Operations function.
This is an opportunity to oversee the delivery of payroll and shared services, ensuring services are accurate, efficient and employee-focused.
The role will also support process improvements, greater consistency and the continued development of Employee Services across the organisation.
Reporting to the Director of Shared Services, you will lead the Employee Services team and work closely with HR, Finance, IT and senior stakeholders to maintain a reliable and high-quality service across a large UK workforce.
Experience required
- Significant experience leading HR Operations, Employee Services or Shared Services within a large and complex organisation.
- Strong operational knowledge of HR administration, payroll, pensions, benefits and employee lifecycle processes.
- Experience managing high-volume services against KPIs and SLAs.
- Proven experience leading and developing Employee Services teams.
- Strong understanding of governance, controls, compliance and service management.
- Experience improving and standardising HR processes across a complex organisation.
- Excellent stakeholder management skills, with the ability to work effectively across HR, Finance, IT and senior leadership.
- Experience working with HR technologies such as Workday, SAP Success Factors, Service Now or similar.
- Experience supporting HR system or payroll implementations would be beneficial.
Key responsibilities
- Lead the Employee Services function, overseeing HR Administration, Payroll, Benefits and Pensions
- Ensure employee services are delivered accurately, consistently and within agreed timescales.
- Set and monitor service standards, KPIs and SLAs, addressing any performance or service issues.
- Review and improve HR processes to increase efficiency, consistency and service quality.
- Provide leadership and direction to the Employee Services team, supporting performance, development and engagement.
- Work closely with HR, Finance, IT and business leaders to resolve operational issues and improve the employee experience.
- Maintain appropriate controls, governance and compliance across payroll and HR administration.
- Support the implementation of new HR, payroll and time and attendance systems.
- Oversee third-party suppliers and service providers, ensuring agreed service levels are met.
- Use service data and employee feedback to identify and implement practical improvements.
This is an excellent opportunity for an experienced HR Operations leader who enjoys delivering reliable, high-quality employee services and making practical improvements within a large, fast-paced organisation.
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Head of Employee Services employer: Altum Consulting
Altum Consulting is an excellent employer, offering a dynamic work culture that values flexibility and employee well-being. With opportunities for professional growth and development, particularly in HR and employee relations, this role in South-East London allows you to make a meaningful impact while enjoying a hybrid working arrangement that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Employee Services
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Altum Consulting!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Altum Consulting.
We think you need these skills to ace Head of Employee Services
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Altum Consulting. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Altum Consulting and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Altum Consulting. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Altum Consulting's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Altum Consulting
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Altum Consulting.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Altum Consulting will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Altum Consulting and how you would contribute to adapting HR strategies.
