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- Tasks: Join a dynamic team to streamline IT service delivery and support major transformation initiatives.
- Company: High-profile UK IT Operations programme with a focus on innovation.
- Benefits: Flexible hybrid working, competitive pay, and potential for contract extension.
- Why this job: Make a real impact on IT processes and shape the future of service delivery.
- Qualifications: Experience in IT transformation and hands-on with ITSM platforms required.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Contract Business Analyst (IT Service Management/ Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote)
Context
We are seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of a major IT transformation initiative. You will play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model.
What You’ll Do:
- Document and formalise existing ("as-is") IT processes across multiple business units.
- Define and document future ("to-be") processes for a new shared service model.
- Produce detailed transition documentation to support smooth implementation.
- Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests).
- Develop and maintain the Target Operating Model (TOM), including cost modelling and structure.
- Present complex information clearly to technical teams and senior stakeholders.
- Support consistent ITSM processes across multiple business units.
About You:
- Proven experience in IT transformation, centralisation, or shared service programmes.
- Hands-on with ITSM platforms is essential (ServiceNow, Freshservice, or similar).
- Strong skills in process mapping, business case development, and cost-benefit analysis.
- Comfortable in hybrid Agile/Waterfall environments; able to write user stories and acceptance criteria.
- Excellent documentation experience.
- Excellent stakeholder engagement and communication skills; simplifies complexity and drives results.
- Proactive, structured, and delivery-focused; able to produce high-quality documentation efficiently.
Please note: Only applications submitted through this process will be considered. Contacting us outside of this will not expedite consideration and may delay shortlisting.
Business Analyst (ITSM) employer: Altum Consulting
Contact Detail:
Altum Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (ITSM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with ITSM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you would document processes or handle stakeholder communication. We want you to shine when it’s your turn to present!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve successfully implemented ITSM solutions or improved processes. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Business Analyst (ITSM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with IT transformation and ITSM platforms like ServiceNow or Freshservice. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work in process mapping and stakeholder engagement that relate to our needs.
Showcase Your Documentation Skills: Since excellent documentation is key for this role, make sure to showcase your ability to produce high-quality documents. Include examples of transition documentation or process maps you've created in the past.
Apply Through Our Website: Remember, only applications submitted through our website will be considered. So, don’t forget to hit that apply button on our site to ensure your application gets the attention it deserves!
How to prepare for a job interview at Altum Consulting
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management platforms like ServiceNow or Freshservice. Be ready to discuss how you've used these tools in past projects, as this will show your hands-on experience and understanding of the role.
✨Master Process Mapping
Since you'll be documenting existing and future IT processes, practice explaining process mapping clearly. Prepare examples of how you've successfully mapped processes before, and be ready to discuss the impact of those changes on service delivery.
✨Engage with Stakeholders
This role involves a lot of communication with senior IT leaders and stakeholders. Think about how you can demonstrate your excellent engagement skills. Prepare to share specific instances where you've simplified complex information for different audiences.
✨Showcase Your Documentation Skills
Documentation is key in this position, so bring samples of your previous work if possible. Be prepared to talk about your approach to creating high-quality documentation efficiently, and how it has contributed to successful project outcomes.
