Business Analyst

Business Analyst FTC (Maternity Leave Cover)

Are you an experienced Business Analyst who\’s passionate about driving meaningful, people-focused change? Do you enjoy solving complex problems, improving services and helping organisations work smarter?

We\’re partnering with a highly regarded not-for-profit organisation looking for a highly collaborative Business Analyst to join their transformation team. In this role, you\’ll play a key part in shaping and delivering change across a variety of strategic and operational initiatives. You\’ll work closely with diverse stakeholder groups to understand business needs, redesign processes, and ensure change is embedded effectively and sustainably.

Key Results

• Examine proposed changes from every angle – including people impacts, workflow adjustments, system implications and data needs.
• Draw out, clarify and record what the business needs in order to shape new or improved services.
• Process maps the \’as is\’ and \’to be\’, perform gap analysis, support change impact assessments and support development of programme roadmaps for delivering change.
• Illustrate current ways of working and future desired states, identify the differences, and support assessments on what the changes will mean for teams and customers.
• Partner with business leaders to ensure new practices are adopted effectively and changes become part of everyday business activity.
• Work collaboratively with IT and other enabling teams to ensure change is delivered smoothly and is embedded in a sustainable way.
• Contribute to defining success measures for change initiatives and support the ongoing approach to tracking benefits across the organisation.

Success Metrics

• Change activities are thoroughly analysed with clear and validated business needs.
• Services and processes are refined, redesigned or updated where improvements are identified.
• Clear benefits and measurable outcomes are established for each change initiative.
• Strong, trusting working relationships are built with stakeholders at all levels.
• Active, constructive participation in the wider transformation and project teams.

About You

You will be:

• Someone who brings confidence and professionalism to your work, able to remain composed and influence positively even in fast-moving or pressured situations.
• Focused on the needs of residents and customers, ensuring they remain central to decisions and design.
• Naturally collaborative, open to new thinking and an effective communicator.
• Skilled at facilitating discussions, presenting complex ideas simply and applying sound analytical thinking.

You will have:

• Ideally, experience within the housing association sector.
• Demonstrable experience performing the Business Analyst role from early concept through to delivery and implementation.
• A background supporting a mix of large-scale strategic changes and more targeted operational improvements.
• Experience using a wide toolkit of business analysis methods across both agile and traditional delivery environments.
• Strong capability in creating high-quality analysis outputs, including user-focused requirements, process documentation and structured business analysis deliverables.