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- Tasks: Make outbound calls to nurture leads and book appointments for our sales team.
- Company: Join Altro, a family-owned leader in premium flooring solutions since 1919.
- Benefits: Flexible part-time hours, supportive team culture, and a chance to make a difference.
- Why this job: Be part of a company that values your contribution and promotes wellbeing.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive workplace where everyone can thrive.
The predicted salary is between 13 - 16 £ per hour.
Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we have been innovating for over 100 years with a clear purpose: to transform spaces and enhance people's emotional and physical wellbeing. We care about you, each other, and what we do.
We are looking for an enthusiastic part time Outbound Customer Service Consultant to join our Customer Care Centre based in Letchworth Garden City, Hertfordshire. This is a proactive, customer focused role where you'll make outbound calls to prospective and existing customers, helping to secure new projects and book appointments for our field-based sales team.
What you'll be doing:
- Make outbound calls to nurture leads, track projects, and protect specifications
- Generate and qualify leads from multiple sources
- Book customer visits and appointments for our external sales team
- Follow up on marketing campaigns and convert opportunities
- Use our CRM system (Creatio) and social media tools to identify new business opportunities
- Maintain accurate data and share market insights with the wider business
What we're looking for:
- Experience in outbound calling and delivering exceptional customer service
- Ability to meet and exceed KPIs in a fast-paced environment
- Strong communication and negotiation skills
- Proficiency in Microsoft Office; CRM experience is a plus
- Self-motivated, positive, and a great team player
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don't want you to just work here. We want you to belong here.” Sounds like a great opportunity? Click apply today! We can't wait to hear from you!
Outbound Internal Sales Consultant employer: Altro
Contact Detail:
Altro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Internal Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Altro's values, products, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about making outbound calls, try role-playing with a friend or family member. Focus on being friendly, clear, and confident – it’ll make a world of difference!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Altro and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Altro family. We can’t wait to see your application!
We think you need these skills to ace Outbound Internal Sales Consultant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and how you can contribute to our team at Altro.
Tailor Your CV: Make sure to customise your CV to highlight your experience in outbound calling and customer service. Use keywords from the job description to show us you’re a perfect fit for the Outbound Internal Sales Consultant position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you can meet our KPIs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Altro
✨Know the Company Inside Out
Before your interview, take some time to research Altro. Understand their products, values, and what makes them unique in the flooring and wall cladding industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission of enhancing people's wellbeing.
✨Showcase Your Customer Service Skills
Since this role is all about outbound calling and customer interaction, be ready to share specific examples of how you've delivered exceptional customer service in the past. Think of situations where you went above and beyond to meet a customer's needs or resolved a challenging issue.
✨Prepare for Role-Specific Questions
Expect questions that focus on your experience with outbound calling and lead generation. Be prepared to discuss how you track projects, use CRM systems like Creatio, and follow up on marketing campaigns. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Team Spirit
Altro values teamwork, so be sure to highlight your ability to work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or how you've contributed to a positive team environment. This will show that you're not just a great individual contributor, but also a fantastic team player.
