At a Glance
- Tasks: Manage projects, engage customers, and support sales growth in a dynamic team.
- Company: Join Altro, a family-owned leader in premium flooring and wall cladding systems.
- Benefits: Enjoy hybrid working, 25 days holiday, and comprehensive health benefits.
- Other info: Be part of a diverse team that values belonging and personal development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive, organised mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Altro Customer Experience & Insight Team plays a key role in strengthening relationships with customers while generating valuable market and business intelligence for the organisation. Through a combination of customer engagement, market research and data-driven insight, the team helps identify opportunities, improve the customer experience and support commercial growth across the business.
We have an opportunity for someone to join the team on a 15 month fixed term contract as maternity cover. After an initial training period where you will be onsite full time, this is a hybrid working role (3 days a week in our Letchworth Garden City, Hertfordshire Head Office).
The key responsibilities will be:
- Manage and progress project opportunities through the sales pipeline, with particular focus on projects at the contracting stage.
- Conduct outbound project-tracking calls and record outcomes accurately within CRM systems.
- Identify and engage key stakeholders across the customer decision-making unit (DMU).
- Protect specifications at risk through effective objection handling and communication.
- Deliver exceptional customer service in response to inbound enquiries via phone, email, live chat and WhatsApp.
- Identify additional sales opportunities and strengthen customer relationships during every interaction.
- Maintain accurate project and customer data, including expected order dates, to support planning, reporting and business insight.
- Use Glenigan and other resources to research projects, identify opportunities and generate leads.
- Gather customer feedback through the Altro Voice of the Customer initiative and other engagement activities.
- Support the wider Internal Sales team, including coaching and sharing best practice.
- Monitor competitor activity and clearly communicate Altro's differentiators and value proposition.
- Share market intelligence, achievements and customer insight with the wider business.
- Collaborate with internal stakeholders to ensure a seamless customer experience.
We are looking for someone with:
- Strong commercial awareness and business acumen.
- Excellent communication and interpersonal skills.
- Confident initiating conversations and building relationships with customers and influencers.
- Highly organised with the ability to manage multiple priorities.
- Strong attention to detail and commitment to data quality.
- Proactive, self-motivated and results-focused.
- Positive team player who enjoys collaborating with colleagues.
- Adaptable and open to change, with a naturally curious mindset.
- Professional, trustworthy and committed to personal development.
As well as an exciting opportunity and a competitive salary, we offer:
- Hybrid working – providing flexibility around both home and office working (min 3 days in the office).
- Starting holiday entitlement of 25 days, with the option to buy more.
- Defined contribution pension scheme.
- Life assurance from day one.
- Occupational Sick Pay and onsite Occupational Health Service.
- Confidential 24-hour life management and personal support service for you and your family.
- Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave.
- Free eye tests for all employees.
- A paid day off each year for volunteering.
- Free car parking at all our sites.
- Long service awards.
- Learning and Development support, regardless of your career stage.
- Various social events, including the company Christmas party.
- Retirement advice and support.
So who are Altro?
A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do.
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”
Sounds like a great opportunity? Click apply today! We can’t wait to hear from you.
Project Coordinator in Norton employer: Altro
Altro is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that promotes work-life balance. With a strong commitment to family values, the company provides generous benefits including 25 days of holiday, enhanced family-friendly policies, and extensive learning and development support, all within a collaborative and inclusive culture in Letchworth Garden City. Join us to be part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Project Coordinator in Norton
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We think you need these skills to ace Project Coordinator in Norton
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Altro.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Altro. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Altro
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
