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- Tasks: Lead technical services across Europe, ensuring top-notch product performance and customer support.
- Company: Join Altro, a leader in flooring and walling solutions with a focus on innovation.
- Benefits: Enjoy 25+ days holiday, flexible hybrid working, and comprehensive training opportunities.
- Other info: Collaborative culture with opportunities for career growth and international travel.
- Why this job: Make a real impact in a dynamic role that shapes product excellence and team success.
- Qualifications: Proven experience in technical leadership within manufacturing or construction environments.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new vacancy within our technical services function here at Altro. The European Technical Services Manager is the driving force behind our world class technical support and product performance across the UK and Europe. This role combines strategic leadership with hands on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.
Acting as Altro’s senior technical authority, you’ll shape functional strategy, build a high-performing team, and lead innovation in training, process improvement, and customer support. If you’re passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact.
This permanent, full time, hybrid working role can be based from either our Letchworth Garden City, Hertfordshire head office, or our Altro offices based in Dessau, Germany.
The European Technical Services Manager provides strategic and operational leadership for Altro’s Technical Services function across the UK and Europe. Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development. Acting as Altro’s senior technical authority for installation and product performance, the role ensures our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.
Key responsibilities include:
- Driving customer excellence through robust technical validation, documentation, training, and field support;
- Overseeing complex installation investigations;
- Building strong relationships with installers, distributors, contractors, and major customers.
The position works cross-functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards. Leading teams in the UK and Dessau, the role fosters a high performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement.
Additionally, the manager owns the strategic direction and delivery of Altro’s Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards. With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools, using data and field feedback to enhance service delivery. This position requires regular travel between UK and Dessau, as well as customer and site visits across Europe.
Benefits include:
- Enhanced family friendly benefits including Maternity, Paternity and Shared Parental Leave.
- Holidays starting at 25 days plus bank holidays, with the option to buy more.
- Employee Benefits Hub offering exclusive discounts with retail partners.
- Comprehensive programme of in-house training and coaching, as well as access to external courses.
- A defined contribution pension scheme with company matching.
- Life Assurance covering up to four times your annual salary.
- Occupational Sick Pay and onsite Occupational Health Service.
- 24-hour Employee Assistance Programme for confidential support.
- Paid volunteering day for healthcare related charity/organisation.
- Social events including the company Christmas party.
- Retirement planning advice and support.
- Free eye tests for all employees.
- Long service awards.
- Free car parking at all sites.
- Hybrid working flexibility.
- Car allowance for certain positions.
- Private medical scheme depending on your job.
Requirements include:
- Experience managing field-based or installation-focused teams within manufacturing, construction, or building products environments.
- Expertise in shaping functional strategy or leading significant transformation.
- Strong commercial awareness and ability to balance technical judgment with customer and business needs.
- History of resolving complex technical issues through root-cause analysis and systemic improvements.
- Knowledge of flooring, walling, or interior construction systems, experience working across multiple European regions or multi-site teams, and German language skills are ideal.
- Demonstrated inclusive leadership, excellent communication and influencing skills.
- Ability to articulate a clear vision for the function, resilience, sound judgment, and strong analytical problem-solving capabilities.
- Collaborative mindset and commitment to safety, quality, and continuous improvement.
European Technical Services Manager in Norton employer: Altro
Contact Detail:
Altro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Technical Services Manager in Norton
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for interviews by researching Altro and its products. Understand their technical services and be ready to discuss how your experience aligns with their needs. We want to see your passion for technical excellence!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled complex technical issues in the past. We love candidates who can think on their feet and bring innovative solutions to the table.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace European Technical Services Manager in Norton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the European Technical Services Manager role. Highlight your experience in technical leadership and any relevant projects that showcase your ability to drive customer excellence and innovation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technical excellence and how your skills align with Altro's mission. Don’t forget to mention your experience with cross-functional teams and strategic leadership.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to resolve complex technical issues and lead high-performing teams. Numbers and results speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Altro
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to flooring, walling, and resin solutions. Be prepared to discuss specific products and their performance, as well as any relevant industry standards. This will show that you're not just a leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Style
Think about how you can demonstrate your inclusive leadership style during the interview. Prepare examples of how you've built high-performing teams or led significant transformations in previous roles. This will help the interviewers see how you can shape functional strategy at Altro.
✨Prepare for Scenario Questions
Expect questions that ask you to resolve complex technical issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your problem-solving capabilities clearly and effectively.
✨Research Altro's Culture and Values
Familiarise yourself with Altro’s mission and values, especially around safety, quality, and continuous improvement. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a collaborative culture within the team.