At a Glance
- Tasks: Lead the UK's national order management function and enhance customer experience.
- Company: Join Altro, a family-owned leader in premium flooring and wall cladding systems.
- Benefits: Enjoy 25 days holiday, private medical cover, and a supportive work environment.
- Other info: Be part of a diverse team that values belonging and personal growth.
- Why this job: Shape processes and drive operational excellence in a dynamic, hybrid role.
- Qualifications: Proven leadership in order management and strong analytical skills required.
The predicted salary is between 25000 - 31200 £ per year.
Altro are looking for an experienced operational leader to take ownership of the UK's national order management function. You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time.
You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation. You'll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company.
Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you'll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience.
As well as an exciting opportunity and a competitive salary, we offer:
- Holiday entitlement starts at 25 days (pro rata); if you need a little extra, you can buy some more.
- Company funded private medical via our provider BUPA.
- A defined contribution pension scheme available for all staff.
- Life assurance scheme from day one.
- Occupational Sick Pay and an onsite Occupational Health Service.
- Confidential 24-hour life management and personal support service for you and your family.
- Free eye tests for all employees.
- A paid day off each year to take part in our volunteering scheme.
- Free car parking at all our sites.
- Long service awards to all our employees.
- Learning and Development - training and development support, no matter where you are in your career.
- A variety of social events across the group, including the company Christmas party.
- Advice and support to ease the transition to retirement.
What we're looking for:
- You'll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment.
- Experience leading order processing, order fulfilment, customer operations or sales support teams.
- Experience managing managers and/or multi-site teams.
- A proven track record of delivering process improvement, operational change and service improvement initiatives.
- Strong experience working with ERP, CRM and order management systems.
- Experience identifying and implementing automation opportunities.
- Excellent stakeholder management skills, with the ability to influence across different functions and levels.
- Strong analytical and problem-solving skills.
- A customer-focused approach combined with commercial awareness.
- The ability to balance strategic thinking with hands-on operational leadership.
It would be great if you also have:
- Experience within manufacturing, distribution, construction products or another B2B environment.
- Experience leading system implementations, digital transformation or operational excellence programmes.
- Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don't want you to just work here. We want you to belong here.” If you have the relevant experience and you're ready for a new challenge, click apply today! We can't wait to hear from you.
National Sales Order Processing Manager employer: Altro
At Altro, we pride ourselves on being a family-owned company that values its employees and fosters a supportive work culture. With competitive benefits including generous holiday entitlement, private medical cover, and extensive learning and development opportunities, we are committed to your growth and well-being. Our hybrid working model allows for flexibility while you contribute to meaningful projects in a collaborative environment, making Altro an excellent employer for those seeking a rewarding career in manufacturing.
