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For Companies At a Glance
- Tasks: Lead technical services across Europe, ensuring top-notch product performance and customer support.
- Company: Join Altro, a leader in flooring and walling solutions with a focus on innovation.
- Benefits: Enjoy 25+ days holiday, family-friendly benefits, and a comprehensive learning programme.
- Why this job: Make a real impact in a role that combines strategy and hands-on expertise.
- Qualifications: Proven experience in technical leadership and problem-solving in construction or manufacturing.
- Other info: Hybrid working model with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new vacancy within our technical services function here at Altro. The European Technical Services Manager is the driving force behind our world class technical support and product performance across the UK and Europe. This role combines strategic leadership with hands on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle. Acting as Altro's senior technical authority, you'll shape functional strategy, build a high-performing team, and lead innovation in training, process improvement, and customer support. If you're passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact.
This permanent, full time, hybrid working role can be based from either our Letchworth Garden City, Hertfordshire head office, or our Altro offices based in Dessau, Germany.
About the Role
The European Technical Services Manager provides strategic and operational leadership for Altro's Technical Services function across the UK and Europe. Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development. Acting as Altro's senior technical authority for installation and product performance, the role ensures our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.
- Driving customer excellence through robust technical validation, documentation, training, and field support;
- Overseeing complex installation investigations;
- Building strong relationships with installers, distributors, contractors, and major customers.
The position works cross-functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards. Leading teams in the UK and Dessau, the role fosters a high performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement. Additionally, the manager owns the strategic direction and delivery of Altro's Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards. With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools, using data and field feedback to enhance service delivery. This position requires regular travel between the UK and Dessau, as well as customer and site visits across Europe.
Benefits
- Enhanced family friendly benefits including Maternity, Paternity and Shared Parental Leave.
- Holidays: Our holiday entitlement starts at 25 days plus bank holidays. You can buy additional holidays if needed.
- Employee Benefits Hub: Access to exclusive discounts with our retail partners.
- Learning and Development: Comprehensive programme of in-house training and coaching as well as access to external courses.
- Pension: Defined contribution pension scheme available for all staff.
- Life Assurance: Covered by our life assurance scheme from day one.
- Occupational Health: Occupational Sick Pay and onsite Occupational Health Service available.
- Employee Assistance Programme: 24-hour helpline for support on any issues.
- Volunteering: One paid day per year to volunteer for a healthcare related charity/organisation.
- Social Events: Various social events across the group, including the company Christmas party.
- Retirement Planning: Advice and support to ease the transition to retirement.
- Eye Care: Free eye tests available for all employees.
- Long Service Awards: Offered to all employees.
- Parking: Free car parking at all sites.
- Hybrid Working: Flexibility around both home and office working.
- Car Allowance: Certain positions entitle you to a car allowance.
- Private Medical Scheme: Cover available depending on your job.
Requirements
We're seeking an experienced technical leader with a proven track record of managing field-based or installation-focused teams within manufacturing, construction, or building products environments. You'll bring expertise in shaping functional strategy or leading significant transformation, combined with strong commercial awareness and the ability to balance technical judgment with customer and business needs. A history of resolving complex technical issues through root-cause analysis and systemic improvements is essential. Ideally, you'll also have knowledge of flooring, walling, or interior construction systems, experience working across multiple European regions or multi-site teams, and German language skills. To succeed, you'll demonstrate inclusive leadership, excellent communication and influencing skills, and the ability to articulate a clear vision for the function. Resilience, sound judgment, and strong analytical problem-solving capabilities are key, along with a collaborative mindset and commitment to safety, quality, and continuous improvement.
European Technical Services Manager in Letchworth Garden City employer: Altro
Contact Detail:
Altro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Technical Services Manager in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want to see you shine, so practice answering common questions and think about how your experience aligns with their needs. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We appreciate when candidates show genuine interest and enthusiasm for the role.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team at Altro.
We think you need these skills to ace European Technical Services Manager in Letchworth Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the European Technical Services Manager role. Highlight your relevant experience in technical leadership and how it aligns with our mission at Altro. We want to see how you can drive innovation and excellence in our technical services!
Showcase Your Expertise: Don’t hold back on showcasing your technical expertise! Whether it's your experience with flooring, walling, or resin solutions, let us know how you've tackled complex issues and led teams to success. We love seeing real-world examples of your problem-solving skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and skills without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Altro!
How to prepare for a job interview at Altro
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to flooring, walling, and resin solutions. Be prepared to discuss specific products and their performance, as well as any complex installation issues you've tackled in the past.
✨Showcase Your Leadership Skills
As a European Technical Services Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've built high-performing teams or driven innovation in training and process improvement in previous roles.
✨Understand the Company Culture
Familiarise yourself with Altro's values and culture. Highlight how your personal values align with theirs, especially regarding safety, quality, and continuous improvement. This will show that you're not just a fit for the role, but also for the company.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various departments like Product Management and R&D, think of examples where you've successfully collaborated across functions. Be ready to discuss how you can integrate Technical Services into product launches and lifecycle improvements.
