At a Glance
- Tasks: Be the first point of contact for customers, providing support and managing inquiries.
- Company: Join Altro, a family-owned leader in premium flooring and wall cladding systems.
- Benefits: Enjoy hybrid working, 25 days holiday, and various family-friendly perks.
- Other info: Flexible team culture with opportunities for personal growth and social events.
- Why this job: Make a real difference in customer care while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and proficiency in Microsoft applications preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a Customer Development Associate to join the Customer Care team based from our site in Lowestoft, Suffolk. This is a permanent part-time role working 22.5 hours a week (Monday to Wednesday) and includes hybrid working after the initial on-the-job training is complete.
In this role you will be the first point of contact for our customers, managing the inbound calls, providing technical support and handling sample or literature requests. You'll proactively follow up all delivery reports and be the first point of contact for our customers who have queries. An advanced knowledge of Microsoft applications including Excel is desirable.
To fulfil this role you will need to be able to work efficiently and accurately in order to meet demand and satisfy customer requirements. You will need to be confident in building a rapport with customers using a professional but friendly approach.
What are we looking for?
We are looking for an experienced customer service advisor with a strong customer focus, who is comfortable with a busy workload. It is important that you are a flexible team player with a ‘can do’ attitude. We are developing a multi-skilled team so that individuals can broaden their skills and provide support or cover for others in the team if required.
As well as an exciting opportunity and a competitive salary, what do we have to offer?
- Hybrid working – providing flexibility around both home and office working (min 3 days in the office)
- Starting holiday entitlement of 25 days, with the option to buy more
- Defined contribution pension scheme
- Life assurance from day one
- Occupational Sick Pay and onsite Occupational Health Service
- Confidential 24-hour life management and personal support service for you and your family
- Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
- Free eye tests for all employees
- A paid day off each year for volunteering
- Free car parking at all our sites
- Long service awards
- Learning and Development support, regardless of your career stage
- Various social events, including the company Christmas party
- Retirement advice and support
So who are Altro?
A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do.
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”
Sounds like a great opportunity? Click apply today! We can’t wait to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Associate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Altro and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Altro and let us see your personality shine through!
We think you need these skills to ace Customer Development Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Altro.
Get Familiar with Our Brand:Before applying, take some time to learn about Altro and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Altro
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Altro.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Altro will surely appreciate.
