At a Glance
- Tasks: Lead the UK's national order management function and enhance customer experience.
- Company: Altro, a family-owned leader in premium flooring and wall cladding systems.
- Benefits: 25 days holiday, private medical, pension scheme, and free car parking.
- Other info: Join a diverse team that values belonging and offers excellent career growth.
- Why this job: Shape processes and drive operational excellence in a dynamic environment.
- Qualifications: Proven leadership in order management and strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Altro are looking for an experienced operational leader to take ownership of the UK's national order management function.
You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset.
The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time.
You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business.
This is more than a customer service role.
We're looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation.
You'll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company.
Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you'll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience.
As well as an exciting opportunity and a competitive salary, what do we have offer?
- Holiday entitlement starts at 25 days (pro rata); if you need a little extra... you can buy some more.
- Company funded private medical via our provider BUPA.
- A defined contribution pension scheme available for all staff
- Hopefully never needed, but from day one you will be covered by our life assurance scheme
- Occupational Sick Pay and an onsite Occupational Health Service
- Confidential 24-hour life management and personal support service for you and your family
- Free eye tests are available for all employees
- A paid day off each year to take part in our volunteering scheme
- Don’t worry about getting parked... we have free car parking at all our sites
- We offer long service awards to all our employees
- Learning and Development - training and development support, no matter where you are in your career
- A variety of social events across the group, including the company Christmas party.
- It might be a long way off but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.
What we're looking for
You’ll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment.
You’ll have
- Experience leading order processing, order fulfilment, customer operations or sales support teams.
- Experience managing managers and/or multi-site teams.
- A proven track record of delivering process improvement, operational change and service improvement initiatives.
- Strong experience working with ERP, CRM and order management systems.
- Experience identifying and implementing automation opportunities.
- Excellent stakeholder management skills, with the ability to influence across different functions and levels.
- Strong analytical and problem-solving skills.
- A customer-focused approach combined with commercial awareness.
- The ability to balance strategic thinking with hands‑on operational leadership.
- It would be great if you also have
- Experience within manufacturing, distribution, construction products or another B2B environment.
- Experience leading system implementations, digital transformation or operational excellence programmes.
- Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
So who are Altro?
A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport.
We have been going strong since 1919.
Family owned and run, we share family values; we care about you, each other and what we do.
Everyone is welcome at Altrofor whothey are, no matter whattheir backgroundisor howthey identify.
We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here.
- We want you to belong here.”
- #J-18808-Ljbffr
National Sales Order Processing Manager in Letchworth employer: Altro Ltd
At Altro Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises safety and employee development in our Letchworth location. With competitive salaries, generous holiday allowances, and a strong focus on coaching and growth opportunities, we empower our team members to thrive in their roles while contributing to our commitment to efficiency and quality in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land National Sales Order Processing Manager in Letchworth
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like National Sales Order Processing Manager at Altro Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Altro Ltd or be willing to refer you for that National Sales Order Processing Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Altro Ltd who’s on the lookout for their next National Sales Order Processing Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time National Sales Order Processing Manager role at Altro Ltd!
We think you need these skills to ace National Sales Order Processing Manager in Letchworth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Altro Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Altro Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Altro Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
