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- Tasks: Lead expert teams to enhance customer experience and shape technical services across Europe.
- Company: Join Altro, a leader in innovative technical services with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, private medical cover, and generous holiday entitlement.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by leading a talented team and improving customer support.
- Qualifications: Strong leadership skills and experience in technical or customer-facing roles required.
The predicted salary is between 60000 - 80000 £ per year.
Lead expert teams. Improve customer experience. Shape technical service across Europe. This is a senior leadership role for someone who knows how to get the best out of people, build strong teams, improve ways of working, and create a brilliant customer experience. You do not need to come from the flooring or walling sector to succeed in this role. What matters most is your ability to lead a technical, operational, field-based, service, engineering, construction, manufacturing or customer–support function where quality, safety, problem solving and customer confidence really matter.
You will be joining a highly experienced Technical Services team of around 16 specialists across the UK and Europe. The team already has deep product and installation expertise. Your role is to provide direction, structure, coaching and leadership - helping the team work effectively, develop their capability, support customers brilliantly, and influence how Altro’s products perform in the real world.
This permanent, full‐time, hybrid role can be based from either our Letchworth Garden City head office in Hertfordshire or our Altro offices in Dessau, Germany. Regular travel between the UK and Germany will be required, along with customer and site visits across Europe.
As European Technical Services Manager, you will provide strategic and operational leadership for Altro’s Technical Services function across the UK and Europe. You will translate our technical strategy into a clear roadmap for the function, covering team capability, structure, processes, tools, training and service delivery. You will lead teams in the UK and Dessau, creating a collaborative, high‐performing and customer‐focused culture.
A key part of the role is making sure our customers, installers, contractors, distributors and internal teams receive excellent technical support throughout the product lifecycle. This includes ensuring we have strong processes for technical advice, field support, training, documentation, complex issue resolution and feedback into the wider business.
You will work closely with Product Management, R&D, Operations, Regulatory Affairs, Sustainability and Sales to make sure Technical Services is fully connected into product launches, customer needs, product improvements and market feedback. You will also lead the strategic direction of Altro’s Training Centres, ensuring our training programmes, facilities and materials continue to reflect modern installation methods, industry expectations and customer needs.
We are looking for a strong leader first and foremost. You may come from flooring, walling or building products - but you may also come from a broader background such as manufacturing, construction, engineering services, field service, technical support, installation, facilities, infrastructure, automotive, industrial products, customer operations, or another technical service environment.
You will bring:
- Proven experience leading technical, operational, field-based or customer–facing teams
- Strong people management skills, with the ability to coach, develop and motivate others
- The ability to create clarity, structure and direction across multi‐site teams
- A strong customer mindset, with confidence working with commercial teams and external customers
- Good judgement when balancing technical, customer and business needs
- Experience improving processes, service delivery, capability or ways of working
- Confidence handling complex problems and supporting teams through root‐cause analysis and continuous improvement
- Strong communication and influencing skills across different functions and levels of seniority
- A collaborative, inclusive and safety‐focused leadership style
Knowledge of flooring, walling, construction products or installation environments would be useful, but it is not essential. We are much more interested in your leadership capability, customer focus and ability to lead an expert team. German language skills and experience working across European or multi‐site teams would also be advantageous, but again, they are not essential.
As well as an exciting opportunity and a competitive salary, we offer:
- Hybrid working, with a minimum of 3 days per week on site
- Car allowance
- Private medical cover via BUPA
- Starting holiday entitlement of 25 days, with the option to buy more
- Defined contribution pension scheme
- Life assurance from day one
- Occupational Sick Pay and onsite Occupational Health Service
- Confidential 24‐hour life management and personal support service for you and your family
- Enhanced family‐friendly benefits, including Maternity, Paternity and Shared Parental Leave
- Free eye tests for all employees
- A paid day off each year for volunteering
- Free car parking at all our sites
- Long service awards
- Learning and Development support, whatever your career stage
- Various social events, including the company Christmas party
- Retirement advice and support
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different, and with that diverse uniqueness we can all thrive.
European Technical Services Manager in Letchworth employer: Altro Ltd
Contact Detail:
Altro Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Technical Services Manager in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Attend relevant events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer experience. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams, improved processes, or solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of delivering excellent customer service.
We think you need these skills to ace European Technical Services Manager in Letchworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership experience and how it aligns with the role. We want to see how you can lead teams and improve customer experiences, so don’t hold back on those examples!
Showcase Your People Skills: Since this role is all about leading and motivating teams, share specific instances where you've successfully coached or developed others. We love to see how you’ve built strong relationships and fostered a collaborative environment.
Highlight Problem-Solving Abilities: We’re looking for someone who can handle complex issues with ease. Include examples of how you've tackled challenges in previous roles, especially in technical or customer-facing environments. This will show us your ability to think critically and act decisively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Altro Ltd
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led teams in the past, especially in technical or customer-facing environments.
✨Understand the Customer Experience
Since improving customer experience is a key part of the role, research Altro’s products and services. Think about how you can enhance customer interactions and be prepared to discuss strategies for creating a brilliant customer experience during the interview.
✨Showcase Problem-Solving Skills
Prepare to discuss complex problems you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to support teams through challenges.
✨Connect with the Team's Expertise
Familiarise yourself with the technical services team at Altro. Understand their expertise and think about how you can support and develop their capabilities. During the interview, express your enthusiasm for collaborating with specialists and enhancing their skills.