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- Tasks: Lead expert teams to enhance customer experience and shape technical services across Europe.
- Company: Join Altro, a leader in innovative technical solutions with a collaborative culture.
- Benefits: Enjoy a permanent, full-time hybrid role with competitive salary and travel opportunities.
- Other info: Regular travel between the UK and Germany for site visits and collaboration.
- Why this job: Make a real impact by leading a talented team and improving customer support.
- Qualifications: Experience in technical, operational, or customer-support roles is essential.
The predicted salary is between 60000 - 80000 £ per year.
Lead expert teams. Improve customer experience. Shape technical service across Europe. This is a senior leadership role for someone who knows how to get the best out of people, build strong teams, improve ways of working, and create a brilliant customer experience. You do not need to come from the flooring or walling sector to succeed in this role. What matters most is your ability to lead a technical, operational, field-based, service, engineering, construction, manufacturing or customer–support function where quality, safety, problem solving and customer confidence really matter.
You will be joining a highly experienced Technical Services team of around 16 specialists across the UK and Europe. The team already has deep product and installation expertise. Your role is to provide direction, structure, coaching and leadership - helping the team work effectively, develop their capability, support customers brilliantly, and influence how Altro’s products perform in the real world.
This permanent, full‐time, hybrid role can be based from either our Letchworth Garden City head office in Hertfordshire or our Altro offices in Dessau, Germany. Regular travel between the UK and Germany will be required, along with customer and site visits across Europe.
As European Technical Services Manager, you will provide strategic and operational leadership for Altro’s Technical Services function across the UK and Europe. You will translate our technical strategy into a clear roadmap for the function, covering team capability, structure, processes, tools, training and service delivery. You will lead teams in the UK and Dessau, creating a collaborative, high‐performing and customer‐focused culture.
A key part of the role is making sure our customers, installers, contractors, distributors and internal teams receive excellent technical support throughout the product lifecycle. This includes ensuring we have strong processes for technical advice, field support, training, documentation, complex issue resolution and feedback into the wider business.
European Technical Services Manager employer: Altro Ltd
Contact Detail:
Altro Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Attend relevant events or webinars where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they impact customer experience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully led teams or improved processes. Be ready to share these during interviews to demonstrate your capability in shaping technical services and enhancing customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to Altro's mission across Europe.
We think you need these skills to ace European Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the European Technical Services Manager role. Highlight your leadership experience and any relevant technical or customer support roles you've held.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams, improved customer experiences, or solved complex problems in previous roles.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you motivate teams, foster collaboration, and create a high-performing culture. Be authentic and let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Altro Ltd
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led teams in the past, especially in technical or operational settings.
✨Understand the Customer Experience
Since improving customer experience is a key part of the role, research Altro’s products and services. Think about how you can enhance customer interactions and be prepared to discuss strategies that have worked for you in previous roles.
✨Showcase Problem-Solving Skills
Prepare to discuss complex issues you've resolved in your previous positions. Highlight your problem-solving approach and how it contributed to team success or improved service delivery, as this will resonate well with the interviewers.
✨Emphasise Collaboration
This role requires working closely with various teams across Europe. Be ready to talk about your experience in fostering collaboration and building high-performing teams. Share examples of how you’ve created a positive team culture and supported team members' development.