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- Tasks: Lead technical services across Europe, ensuring top-notch product performance and customer support.
- Company: Altro, a family-owned leader in premium flooring and wall cladding since 1919.
- Benefits: Hybrid working, competitive salary, private medical cover, and generous holiday entitlement.
- Why this job: Make a real impact on product performance and drive innovation in a collaborative environment.
- Qualifications: Strong technical expertise and leadership skills in a related field.
- Other info: Join a diverse team that values belonging and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new vacancy within our technical services function here at Altro. This role combines strategic leadership with hands-on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle. Acting as Altro's senior technical authority, you will shape functional strategy, build a high-performing team, and lead innovation in training, process improvement, and customer support. If you are passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact.
This permanent, full-time, hybrid working role can be based from either our Letchworth Garden City, Hertfordshire head office, or our Altro offices based in Dessau, Germany. The European Technical Services Manager provides strategic and operational leadership for Altro's Technical Services function across the UK and Europe. Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development.
Key responsibilities include:
- Driving customer excellence through robust technical validation, documentation, training, and field support;
- Overseeing complex installation investigations;
- Building strong relationships with installers, distributors, contractors, and major customers.
The position works cross-functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards. Leading teams in the UK and Dessau, the role fosters a high-performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement.
Additionally, the manager owns the strategic direction and delivery of Altro's Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards. With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools, using data and field feedback to enhance service delivery. This position requires regular travel between the UK and Dessau, as well as customer and site visits across Europe.
As well as an exciting opportunity and a competitive salary, we offer:
- Hybrid working (minimum of 3 days a week on site);
- Car allowance;
- Private medical cover via our supplier BUPA;
- Starting holiday entitlement of 25 days, with the option to buy more;
- Defined contribution pension scheme;
- Life assurance from day one;
- Occupational Sick Pay and onsite Occupational Health Service;
- Confidential 24-hour life management and personal support service for you and your family;
- Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave;
- Free eye tests for all employees;
- A paid day off each year for volunteering;
- Free car parking at all our sites;
- Long service awards;
- Learning and Development support, regardless of your career stage;
- Various social events, including the company Christmas party;
- Retirement advice and support.
So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We have been going strong since 1919! Family owned and run, we share family values; we care about you, each other and what we do. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive.
Sounds like a great opportunity? Click apply today! We can’t wait to hear from you!
European Technical Services Manager in Letchworth Garden City employer: Altro Limited
Contact Detail:
Altro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Technical Services Manager in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Altro and understanding their products and values. Tailor your responses to show how your experience aligns with their mission of technical excellence and customer support.
✨Tip Number 3
Showcase your hands-on expertise! Be ready to discuss specific examples of how you've driven innovation or improved processes in previous roles. This will demonstrate your capability as a strategic leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Altro family.
We think you need these skills to ace European Technical Services Manager in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the European Technical Services Manager role. Highlight your strategic leadership experience and hands-on technical expertise, as these are key for us at Altro. Use specific examples that showcase your ability to drive customer excellence and lead high-performing teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technical excellence and how you can influence product performance. Be sure to mention your experience with training and process improvement, as we value innovation and continuous improvement in our team.
Showcase Your Collaborative Spirit: We love a team player! In your application, emphasise your ability to work cross-functionally with different departments. Mention any past experiences where you've built strong relationships with installers, distributors, or major customers, as this aligns with our collaborative culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Altro Limited
✨Know Your Technical Stuff
As a European Technical Services Manager, you'll need to showcase your expertise in flooring, walling, and resin solutions. Brush up on the latest industry standards and be ready to discuss how you've applied technical knowledge in real-world scenarios.
✨Demonstrate Leadership Skills
This role requires strategic leadership and team building. Prepare examples of how you've successfully led teams or projects in the past, focusing on collaboration, innovation, and continuous improvement. Show them you can foster a high-performance culture!
✨Understand Their Business
Research Altro's products and their market position. Be prepared to discuss how you can align the European technical strategy with global practices. This shows you're not just interested in the role but also in contributing to the company's success.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about their training programmes, customer support strategies, and how they measure success in technical services. This demonstrates your genuine interest and helps you assess if it's the right fit for you.
