At a Glance
- Tasks: Manage retail and ticketing operations, ensuring a seamless matchday experience for fans.
- Company: Join Altrincham FC, a club on the rise with a vibrant community spirit.
- Benefits: Part-time role with flexible hours and the chance to shape the club's future.
- Other info: Opportunity for growth as the shop expands beyond matchdays.
- Why this job: Be a key player in transforming the club shop into a community hub.
- Qualifications: Retail management experience and a passion for sports are essential.
The predicted salary is between 10.8 - 13.2 £ per hour.
Location: The J.Davidson Stadium, Altrincham
Contract: Part‑Time (20 hours per week)
Pay: National Minimum Wage
Requirement: Must work all home matchdays
Growth Potential
This role is initially matchday focused but carries the responsibility of developing a business case for non‑matchday opening.
The Role
Altrincham FC is at an exciting stage of growth. We are looking for a proactive Retail & Ticketing Manager to oversee our matchday hub at the J.Davidson Stadium. Initially, your focus will be ensuring a seamless experience for fans on matchdays. However, we have a clear vision for the future: we want our Club Shop to be a community destination.
You will be tasked with identifying commercial opportunities, leading the technical implementation of our ticketing systems, managing our online presence, and building the foundations to transition the shop into a regular mid‑week retail operation.
Key Responsibilities
- Commercial Development & Growth
- Strategic Expansion: Develop and implement a plan to transition the shop from matchday only to a viable non-match day commercial operation.
- Merchandising & Buying: Analyse sales data to influence stock selection and identify new product lines that appeal to the Alty fanbase and the wider community.
- Online Integration: Manage the club’s e‑commerce platform, ensuring stock levels are synced and orders are fulfilled promptly.
- Ticketing & Match‑Day Operations
- System Implementation & Management: Lead the technical setup, configuration and daily management of the club's online digital ticketing platforms.
- Matchday Access Control: Oversee match‑day gate operations, ticket launches, season tickets, and hospitality sales, ensuring digital scanning and box office systems run smoothly.
- The Matchday Rush: Ensure the shop is fully prepared, stocked, and staffed to handle high‑volume footfall before kick‑off and during half‑time.
- Systems Management: Master the club’s POS and ticketing software to ensure accurate reporting and a smooth fan experience.
- Retail Stocktaking & Inventory Control
- Stock Audits: Conduct regular, structured stocktaking, inventory audits, and variance tracking to control shrinkage and maintain stock accuracy.
- Inventory Management: Oversee re‑ordering, price setting, and product catalogue maintenance across both physical and online store platforms.
- Visual Merchandising: Maintain high visual standards on the shop floor to maximise footfall conversion before kick‑off, during half‑time, and post‑match.
- Volunteer Leadership
- Team Management: Lead and inspire a small, dedicated team of matchday volunteers.
- Training: Provide hands‑on training to volunteers on customer service standards and cash‑handling procedures.
- Retention: Foster a culture that makes volunteering at Alty FC a rewarding and enjoyable experience.
- Financial Accountability
- Manage all matchday reconciliation, and financial reporting.
- Monitor stock loss and inventory accuracy.
Skill Requirements
- Experience: Strong background in retail management. Experience in a sports or events‑based environment is a significant advantage.
- Entrepreneurial Mindset: You don’t just want to run a shop; you want to grow a business.
- Flexibility: You must be available for all home fixtures (Saturdays and Tuesday/Wednesday evenings). The remaining workdays will be focused on strategy and mid‑week operations.
- Tech Proficiency: Comfortable with modern POS systems, digital online ticketing software, online retail platforms, and basic digital marketing.
- Leadership: Ability to lead with a player‑manager style—willing to roll your sleeves up alongside your volunteers.
Why Join Altrincham FC?
- Impact: You will be the driving force behind the club’s retail evolution.
- Community: Be a key part of the Robins family during an era of significant progress on and off the pitch.
- Growth: As the shop’s hours and revenue grow, so too will the scope of this role.
Retail & Ticketing Manager in Altrincham employer: Altrincham Football Club Limited
Altrincham FC is an excellent employer for those passionate about sports medicine, offering a dynamic work environment where you can make a real impact on player welfare and performance. With a strong focus on professional development, our part-time Physiotherapist role provides opportunities to enhance your skills while working alongside a dedicated medical team in a vibrant community setting. Enjoy the unique advantage of contributing to the success of a local football club, all while maintaining a flexible work schedule.
Contact Details:
Altrincham Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Ticketing Manager in Altrincham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Altrincham Football Club Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail & Ticketing Manager in Altrincham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Altrincham Football Club Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Altrincham Football Club Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Altrincham Football Club Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Altrincham Football Club Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Altrincham Football Club Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Altrincham Football Club Limited!
