Join our team and help build the futureof money transfers
The role
The Sales & Customer Service Specialist will be responsible for supporting customer acquisition, building strong customer relationships, and delivering excellent customer service across multiple communication channels.
The role will focus on attracting new customers, assisting existing customers with international money-transfer services, increasing customer satisfaction and retention, and supporting the company's overall sales and business growth objectives.
Key responsibilities
- Engage with potential customers, explain the company's money-transfer services, and convert enquiries into active customers.
- Respond to customer enquiries through phone calls, WhatsApp, email, social media, and other communication channels.
- Build and maintain strong relationships with new and existing customers.
- Assist customers with account registration, onboarding, and understanding the money-transfer process.
- Provide accurate information about transfer services, exchange rates, fees, promotions, and transaction status.
- Follow up with potential customers to encourage registration and first-time transactions.
- Support customer retention and repeat transactions through regular follow-ups and personalised service.
- Handle customer complaints professionally and coordinate with relevant departments to resolve issues efficiently.
- Maintain accurate customer records, sales activities, and interactions using CRM systems.
- Work towards achieving sales targets, customer satisfaction goals, and customer acquisition objectives.
- Collaborate with the marketing and operations teams to support promotional campaigns and improve customer experience.
- Identify customer needs, gather feedback, and suggest improvements to services and processes.
Follow company policies, data protection requirements, and relevant financial-services compliance procedures.
- Bachelor's degree in Business Administration, Commerce, Marketing, Communications, or a related field.
- At least 2 years of relevant experience in sales, customer service, or customer relationship management.
- Excellent verbal and written communication skills in both English and Arabic.
- Strong interpersonal, negotiation, and problem‑solving skills.
- Customer‑focused approach with the ability to build trust and maintain positive relationships.
- Ability to handle customer enquiries and complaints professionally.
- Strong organisational and time‑management skills.
- Ability to work independently and collaboratively within a team.
- Comfortable working with sales targets and customer‑service performance indicators.
- Good computer skills and familiarity with digital communication tools.
- Professional development and career‑progression opportunities.
- Collaborative and fast‑paced working environment.
For EU‑based customers, paymentservices in the European Economic Area (EEA) territory are provided through a white‑labelpartnership with Belmoney S.A., a payment institution licensed and under supervision of the NationalBank of Belgium, registration no. 0540.745.997, with passport rights to operate in all EEA countriesin accordance with PSD2 (Directive (EU) 2015/2366). All payments in the EU are powered and processedby Belmoney in accordance to Belgian and European law.
