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For Companies At a Glance
- Tasks: Lead the HR Helpdesk team to provide top-notch support and improve employee experience.
- Company: Join Altrad, a leader in infrastructure services with a focus on sustainability.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real difference in HR operations and enhance employee satisfaction.
- Qualifications: 5+ years in HR, managerial experience, and strong knowledge of HR policies.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
HR Helpdesk Manager – ALTRAD, Sheffield, England, United Kingdom
Contract type: Permanent
Start date: TBC
Salary: Competitive Salary + benefits
We are the leading provider of infrastructure services. At Altrad, we transform our nation’s critical infrastructure to operate safely and sustainably. With over 11,000 talented people, we provide the full spectrum of critical engineering and construction services for industries both onshore and offshore. Join a Leading Organisation in the Nuclear Industry.
About The Role
We are seeking an experienced and dedicated HR Helpdesk Manager to lead our Human Resources Helpdesk function. This role is responsible for ensuring employees receive timely, accurate, and professional support for HR-related inquiries. The HR Helpdesk Manager will oversee the day-to-day operations of the helpdesk team, drive service excellence, and implement process improvements that enhance the overall employee experience. This position requires a strong background in HR operations, proven leadership skills, and the ability to manage escalations with professionalism and discretion.
Key Objectives
- Leadership: Inspires and motivates teams to achieve service excellence.
- Employee-Centric Focus: Dedicated to providing outstanding HR support and improving the employee experience.
- Collaboration: Works effectively with stakeholders across HR and other business functions.
- Adaptability: Thrives in a dynamic environment with shifting priorities.
- Integrity & Discretion: Handles sensitive employee information with the highest level of confidentiality.
Main Responsibilities
- Lead, coach, and develop the HR Helpdesk team to deliver high-quality service and meet defined service-level agreements (SLAs).
- Oversee the resolution of employee inquiries, ensuring compliance with company policies, employment laws, and data privacy regulations.
- Act as the point of escalation for complex HR issues, collaborating with HR Business Partners and Centres of Excellence.
- Monitor and report on helpdesk performance metrics, identifying trends and opportunities for service improvement.
- Enhance the employee experience by developing knowledge base resources and optimising ticketing and HR systems.
- Partner with HRIS and IT teams to implement process automation and technology solutions.
- Ensure accurate documentation and recordkeeping to support compliance, reporting, and audit requirements.
- Collaborate with HR Business Partners and other departments to resolve complex issues.
- Support cyclical HR projects including performance management, compensation reviews, and employee surveys.
- Continuously improve helpdesk processes and systems to enhance service delivery.
- Ensure operational shutdowns run smoothly by collaborating closely with Shutdown Managers and site teams.
- Coordinate TUPE in/out processes with HR Business Partners including validation of employee data, employee file management, and timely communications to support seamless workforce transitions.
- Support internal and external audit requests by ensuring timely and accurate provision of HR documentation, system records, and process evidence; maintain compliance with data governance standards and collaborate with relevant stakeholders to resolve queries efficiently.
- Manage internal death-in-service cases with sensitivity and professionalism, liaising with next of kin, insurers, and internal stakeholders to ensure accurate documentation, timely communication, and compassionate support throughout the process.
Key Requirements
- Proven hands-on experience in Human Resources.
- CIPD Level 5 qualification is highly desirable.
- Minimum of 5 years of experience in HR operations, shared services, or employee relations, with at least a year in a managerial role.
- Strong knowledge of HR policies, employment law, and compliance standards.
- Proficiency with HR systems (HRIS, ticketing platforms, case management tools).
- Excellent communication, problem-solving, and conflict-resolution skills.
- Proven ability to manage and develop teams, driving both performance and engagement.
- Analytical mindset with the ability to interpret data and develop actionable insights.
- Ability to manage a team and work collaboratively across departments.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Human Resources
- Industries: Industrial Machinery Manufacturing
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HR Helpdesk Manager employer: Altrad
Contact Detail:
Altrad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Altrad and understanding their values and culture. Tailor your responses to show how your experience aligns with their mission of transforming critical infrastructure. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on common HR scenarios and how you would handle them. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Altrad. Let’s get you that HR Helpdesk Manager role!
We think you need these skills to ace HR Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Helpdesk Manager role. Highlight your experience in HR operations and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can enhance the employee experience at Altrad. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led teams in previous roles. We love seeing measurable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Altrad
✨Know Your HR Stuff
Make sure you brush up on your HR policies, employment laws, and compliance standards. Being able to discuss these confidently will show that you’re not just familiar with the basics but also ready to tackle complex issues.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you inspired your team or improved service delivery. This will demonstrate your capability to manage and develop a team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life HR situations, especially around conflict resolution and employee support. Practise your responses to these scenarios so you can showcase your problem-solving skills and adaptability.
✨Highlight Your Tech Savvy
Familiarise yourself with HR systems and tools relevant to the role. Be prepared to discuss how you’ve used technology to improve processes or enhance the employee experience in previous roles.
