Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate, transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.
We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging.
Working remotely from anywhere in the United Kingdom, you be a key player in product release cycles and the ultimate escalation point for all technical support matters.
What you will do for us:
- Assist enterprise clients and partners with Dr Migrate deployments and usage
- Triage, manage, and resolve customer issues using JIRA Service Management
- Debug and resolve complex technical problems using PowerShell and/or Bash
- Collaborate with the development team on bug identification and resolution
- Provide input into feature development and roadmap priorities
- Maintain and create support documentation and internal knowledge base articles
- Automate workflows and improve CI/CD practices using GitHub and scripting
- Support administration tasks in Power BI and Azure environments
- Schedule and deploy patches and execute other product related maintenance activities.
What you will bring to the party:
- Extensive experience in technical support, DevOps, or product engineering roles
- Strong experience in scripting with PowerShell and/or Bash (must-have)
- Proficiency in Azure DevOps, including pipelines and ticket workflows
- Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)
- Hands-on experience with Azure Migrate in large-scale environments
- Good understanding of networking fundamentals (routing, subnets, etc.)
- Familiarity with APIs and integrating automation tools
- Strong experience with GitHub, including CI/CD pipelines and code management
- Power BI administration knowledge (workspaces, permissions) is desirable
- VMware and on-prem infrastructure experience is a strong plus
- Technical leadership- the ability to mentor, train and lead junior engineers.
- Excellent communication, problem-solving and customer service skills
What\'s in it for you?
- Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
- Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
- Work with some of the industry\'s leading tech professionals - we are proud to have some of the best. #teamup
- Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
- Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
- Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
- Flexible, remote work. Work from anywhere in the UK! #flexit
Apply now to take the first step in becoming a part of an amazing product team!
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Principal Engineer- Product Support in Hampshire, Portsmouth
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Altra or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Altra.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Altra.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Altra that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Altra.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Altra and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Altra
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Altra uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
