At a Glance
- Tasks: Manage client relationships and deliver innovative solutions across EMEA.
- Company: Join a dynamic, female-founded scale-up with a diverse remote team.
- Benefits: Enjoy wellness perks, remote work flexibility, and generous vacation time.
- Other info: Empower your career with opportunities for advancement and a supportive team culture.
- Why this job: Be part of an exciting growth journey in a fast-paced environment.
- Qualifications: 5+ years in corporate housing or global mobility required.
The predicted salary is between 60000 - 80000 € per year.
Who we are
We are a female-founded scale-up, currently made up of around 100 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option! Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.
What we do
AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach. AltoVita’s unique offering sets us apart in the market, providing a network of 10 million+ verified and vetted properties that are all duty of care compliant, backed by a four-tier quality control process; located in over 35,000 cities & 165 countries worldwide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyses data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.
Role Description
- Customer Development & Interaction:
- Deliver strategic account management to enterprise clients and relocation management partners across EMEA.
- Support in devising consultative approaches as per client needs and requirements (i.e. focus on technology, cost-savings, workflow/experience optimisation).
- Achieve high client satisfaction rates (i.e. high client proprietary evaluations, positive client-evaluations, and increased NPS scores).
- Represent AltoVita at industry and client events across EMEA.
- Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions.
- Proactively contribute to strategic design of best-in-class innovative solutions for clients.
- Contribute to clients’ full adoption of our technology and product.
- Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events.
- Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards.
- Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance).
- Lead Generation:
- Support inbound sales & share of wallet growth.
- Assist with onboarding of new clients in EMEA.
- Organise frequent in-person visits to client's offices and meet with key stakeholders across all levels.
- Understand and proactively look for opportunities & ability to support clients globally.
Requirements
- 5+ years of experience in corporate housing, global mobility or relocation is a must.
- Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others).
- Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients.
- Fast learner, problem solver.
- Frequent travel is required for this position.
- Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.
Ways of Working
AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
Join our Team
AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team. Becoming an AltoVitian means you will benefit from:
- A team that will always put you first
- Incredible opportunities for growth and career advancement
- A fully-remote working environment
- Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
- A work-from-home allowance to get your home-office set up
- A generous vacation package so you can recharge or explore
Client Development Manager, EMEA in London employer: AltoVita
AltoVita is an exceptional employer that champions a fully-remote, diverse work culture where every team member is valued and empowered. With incredible opportunities for growth, a wellness budget, and a generous vacation package, AltoVitians thrive in a supportive environment that prioritises both professional development and personal well-being. Join us to be part of an innovative team that celebrates differences while driving meaningful change in the corporate accommodation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes them tick, especially their values around tenacity and humility. This will help you connect better during the conversation.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This aligns perfectly with AltoVita's focus on innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the AltoVita team.
We think you need these skills to ace Client Development Manager, EMEA in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your unique qualities and experiences that make you a great fit for the Client Development Manager role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Refer to specific points in the job description and explain how you can contribute to our team and help us grow!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use concrete examples to demonstrate how you've made an impact in previous roles, especially in corporate housing or global mobility. Numbers and results speak volumes!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain professionalism in your writing. Use a friendly tone but keep it clear and concise. And hey, don’t forget to apply through our website – we can’t wait to hear from you!
How to prepare for a job interview at AltoVita
✨Know Your Stuff
Before the interview, dive deep into AltoVita's mission and values. Understand their unique approach to corporate housing and how they leverage technology. This will not only show your genuine interest but also help you align your answers with what they value in a Client Development Manager.
✨Showcase Your Tenacity
Given the fast-paced environment at AltoVita, be ready to share examples of how you've tackled challenges head-on in previous roles. Highlight your problem-solving skills and your ability to adapt quickly to changing situations, as this is crucial for success in this role.
✨Emphasise Communication Skills
Since proactive communication is key in this position, prepare to discuss how you've maintained clear and effective communication with clients and stakeholders in the past. Use specific examples to illustrate your ability to keep everyone informed and aligned, especially during critical situations.
✨Be Ready to Discuss Data
As the role involves analysing client performance data, brush up on your analytical skills. Be prepared to talk about how you've used data to drive decisions or improve client satisfaction in your previous roles. This will demonstrate your capability to contribute to AltoVita's consultative approach.
