At a Glance
- Tasks: Manage accommodation requests and provide tailored housing options for corporate clients.
- Company: Join a female-founded scale-up with a diverse, fully-remote team from 26 countries.
- Benefits: Enjoy wellness benefits, remote work allowance, and generous vacation time.
- Other info: Experience a dynamic, fast-paced environment with excellent growth opportunities.
- Why this job: Be part of an innovative company making waves in the corporate housing industry.
- Qualifications: 3-5 years in corporate housing or global mobility; strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
Who we are
We are a female-founded scale-up, currently made up of around 100 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option! Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.
What we do
AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach. AltoVita’s unique offering sets us apart in the market, providing a network of 10 million+ verified and vetted properties that are all duty of care compliant, backed by a four-tier quality control process; located in over 35,000 cities & 165 countries worldwide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyses data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs.
Responsibilities
- Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software.
- Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
- Build an excellent relationship with the consultants from relocation management companies.
- Support reporting on conversion figures and identify opportunities for improvement.
- Maintain positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary.
- Participate in property inspections to gain an in-depth understanding of properties quality, when required (EMEA region).
- Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
- Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
- Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits).
- Assist in the optimisation process of AltoVita's Customer Success technology.
Requirements
- 3-5+ years of experience in corporate housing, or managing temporary living for global mobility or relocation management organizations.
- Comfortable working in a fast-paced and entrepreneurial environment.
- Ability to work well under pressure and handle high-stress situations with calm and professionalism.
- Strong problem-solving skills and ability to think on your feet.
- Self-motivated, proactive and results-driven.
- Occasional weekend on call rotation.
- Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, colleagues, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.
Ways of Working
AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
Join our Team
AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team. Becoming an AltoVitian means you will benefit from:
- A team that will always put you first.
- Incredible opportunities for growth and career advancement.
- A fully-remote working environment.
- Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more.
- A work-from-home allowance to get your home-office set up.
- A generous vacation package so you can recharge or explore.
Customer Success Manager, EMEA [Remote] employer: AltoVita
AltoVita is an exceptional employer that champions diversity and innovation within a fully-remote team of around 100 talented individuals from 26 countries. With a strong focus on employee growth, AltoVita offers incredible opportunities for career advancement, wellness benefits, and a supportive work culture that empowers team members to thrive in a fast-paced environment. Joining AltoVita means being part of a dynamic scale-up that values tenacity, humility, and collaboration, making it an exciting place to contribute to the future of corporate accommodation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, EMEA [Remote]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AltoVita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AltoVita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, EMEA [Remote]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AltoVita:Your cover letter is your chance to shine! Tell us why you want to work at AltoVita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AltoVita!
How to prepare for a job interview at AltoVita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
