Team Leader Operations

At ALTOUR, we believe people are the driving force behind every meaningful connection – our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions – not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

The Team Leader will oversee a team of travel consultants, ensuring the delivery of high-quality travel services to a dedicated corporate client. This role involves managing day-to-day operations, mentoring team members, and maintaining strong client relationships. The Team Leader ensures compliance with travel policies and strives to optimise travel efficiency and cost-effectiveness.

• Ensure all emails are acknowledged within the client SLA and staff are using the Front system correctly.
• Ensure the staff are logged into the phones.
• Ensure good timekeeping across the team.
• Monitor the team’s workload and delegate work as necessary.
• Support, encourage and work to develop the Altour Connect tool.
• Ensure the team keep their queues tidy and are monitored regularly.
• Address M.I errors / Data Error Log with relevant staff.
• Quality Control – ensure all air bookings are QC checked.
• Disaster Recovery – running of TSDS reports / Spectra’s during disasters during office hours.
• Encourage use of net fares/consolidators and booking ancillaries.
• Staff training – consult with Operations Manager and/or Training Team if any member requires training.
• Report write off or losses to the Operations Manager immediately.
• Maintain a flow of communication and information throughout the team and across all departments.
• Maintain a positive mindset and environment for the team.
• Look after certain VIP travel and general reservations when needed.
• Address ADM’s and ACM’s raised via BSP.
• Conduct appraisals / 121s in conjunction with the operations managers.
• Attend client meetings / visits when required.

Qualifications:

• Proven experience managing a team or strong leadership capabilities.
• Knowledgeable on Sabre Native GDS is essential, with a minimum of 2 years’ experience.
• Fares & Ticketing Level 1 & 2 (or equivalent experience) essential.
• Knowledge of Evolvi and Trainline.
• Knowledge of technology products, including Outlook, Word, Excel and Google Docs.
• Good geographical and product knowledge of destinations and airlines.
• Good organisational skills and excellent customer service & communicative abilities.
• Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions.
• Must have a passion for travel and delivering service excellence.
• Regular and dependable punctuality and attendance are required.

Pay and Benefits:

Our benefit offerings include healthcare, dental care, life insurance with Employee Assistance and counselling services, staff discounts (Perkbox) and Group Income Protection cover. The salary range allocated to this role has been developed based on the local market. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role is eligible for a 5% discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer.